Salesforce Delivery Manager
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Job Description
Delivery Manager at Zinovo managing Salesforce projects. Liaison between Zinovo and clients ensuring timely delivery and quality work.
Responsibilities:
- Manage the Client Work
- Delivery of Client Work
- Forecasted billable and non-billable hours at 40-50 hours per week
- Work closely with Delivery Leads and clients to develop scalable solutions
- Primary contact for questions and new requests from clients
- Responsible for planning and overseeing work to ensure timely completion
- Manage day-to-day activities of teams and ensure adherence to standards
- Work with the team to understand, size, and resource planned work
- Manage resources to ensure effective alignment with needed work
- Provide input on customer service and support challenges
- Ensure high quality, up-to-date documentation exists for all service arrangements
- Define, organize, prioritize, and document new or changing customer CRM requirements
- Watch for conflicts and synergies across enhancements
- Update weekly forecasts on agreements, monitor contract hours, track billing time
Requirements:
- Minimum of 3 years of experience in SFDC platform
- Minimum Salesforce Administrator and Sales/Service Cloud certifications
- Minimum of 3 years of experience in Cloud Computing (SaaS, PaaS) and Salesforce
- Minimum of 3 years' experience in Cloud Computing project implementation
- Comfortable in a fast-paced, high-pressure, rapidly evolving environment
- Excellent leadership and management skills
- Proven ability to build, manage and foster a team-oriented environment
- Excellent communication and interpersonal skills
- Highly motivated
- Intense work ethic
- Maniacally organized
- Independent and an outside thinker.
- Wizard with organization.
Benefits:
- Company paid medical and dental
- wide variety of employee-paid voluntary benefits
- a competitive retirement matching program
- flexible PTO (get your work done and take what you need)
- yearly stipend for health and wellness program of your choice
- a 100% remote work life.
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