Scheduling Operations Specialist
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Job Description
Scheduling specialist coordinating relief veterinarian coverage across American Veterinary Group hospitals. Managing Vetcher schedules, staffing risks, agency coordination, and veterinarian engagement.
Responsibilities:
- Coordinate relief veterinarian scheduling across multiple hospitals and markets using the Vetcher scheduling platform.
- Review and manage pending shift requests and approvals.
- Monitor open shifts and identify upcoming coverage risks.
- Partner with Practice Managers and Regional Directors on critical staffing needs and coverage strategies.
- Manage cancellations, schedule changes, and backfill needs.
- Support urgent and last-minute coverage while balancing availability, hospital needs, and costs.
- Coordinate with approved relief staffing agencies when additional coverage is needed.
- Maintain accurate schedules, veterinarian profiles, scheduling information, and shift records in Vetcher.
- Assist with hospital openings, market expansions, and changing staffing needs.
- Serve as a primary scheduling contact for relief veterinarians.
- Communicate shift opportunities, approvals, cancellations, schedule changes, and platform information.
- Build relationships with relief veterinarians and lead re-engagement efforts.
- Support newly onboarded veterinarians with first-shift placement.
- Partner with Talent Acquisition to identify recruiting needs.
- Escalate veterinarian concerns, operational feedback, and recurring scheduling issues.
- Partner with Practice Managers, Regional Directors, Talent Acquisition, and Operations on staffing priorities.
- Support hospital teams with Vetcher processes and best practices.
- Provide platform support, basic troubleshooting, and issue coordination.
- Support scheduling processes, standard operating procedures, training, and education.
- Monitor scheduling metrics, staffing trends, engagement, coverage risks, rates, and labor costs.
- Provide updates on high-priority and difficult-to-staff markets.
- Develop data-driven strategies to improve scheduling performance.
- Identify scheduling challenges, resolve discrepancies, and escalate high-risk staffing concerns.
- Manage multiple markets, priorities, and time-sensitive staffing needs.
Requirements:
- Bachelor's degree or equivalent combination of education and relevant work experience.
- Strong organizational, prioritization, and time-management skills.
- Excellent written and verbal communication skills.
- Strong customer service and relationship-building skills.
- Ability to manage multiple markets, schedules, and competing priorities simultaneously.
- Strong problem-solving skills and ability to make decisions in a fast-paced environment.
- Detail-oriented with a high level of accuracy.
- Comfortable working with scheduling platforms, reporting tools, and technology.
- Ability to interpret scheduling data and identify trends or areas of concern.
- Ability to work collaboratively across Talent Acquisition, Operations, Accounts Payable, IT, and hospital leadership teams.
- Comfortable navigating difficult or time-sensitive conversations with professionalism.
- Ability to adapt to changing staffing needs and evolving processes.
- Previous experience in scheduling, staffing, recruiting, workforce management, veterinary medicine, healthcare, or a related field is preferred.
- Experience supporting a multi-location organization is a plus.
Benefits:
- Health Care Plan with Medical, Dental, and Vision options.
- 401(k) match.
- Generous paid time off (PTO).
- Six (6) weeks of paid Parental Leave.
- One (1) annual Work/Life Balance Day off.
- Short-term and long-term disability options.
- Supplemental insurance options.
- Discounted veterinary care.
- Hands-on and e-learning opportunities.
- Professional development and career growth opportunities.
- Quarterly performance-based bonuses.
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