Security Solutions Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Security Solutions Engineer troubleshooting cybersecurity challenges for Expel's managed detection and response customers. Enabling Customer Success teams through technical guidance, documentation, and repeatable solutions.
Responsibilities:
- Serve as a trusted technical resource and escalation point for Expel's Customer Success organization
- Provide timely, accurate, and thorough responses to technical questions
- Troubleshoot complex technical issues and perform root cause analysis
- Identify practical solutions that improve customer outcomes
- Partner with CSMs, TAMs, and TSEs on technical challenges and occasionally join customer conversations
- Collaborate with Security, Detection & Response Engineering, and other Engineering teams
- Develop deep knowledge of Expel's platform architecture, integrations, data flows, and detection and response capabilities
- Create, maintain, and improve internal and external knowledge resources
- Enable Customer Success teams to answer common technical questions independently
- Maintain records of technical inquiries, request types, and trends
- Improve processes for tracking, escalating, resolving, and documenting technical requests
- Share expertise with teammates and support continuous learning, collaboration, and technical excellence
Requirements:
- 5+ years of experience in the cybersecurity industry, ideally with exposure to technical troubleshooting, security operations, or consultative customer-facing roles
- Strong troubleshooting and root cause analysis skills
- Technical depth in one or more security technology areas, including EDR, NDR, SIEM, cloud security, or related security platforms
- Solid understanding of detection strategies, security operations workflows, and technical tradeoffs associated with security solutions
- Familiarity with common attack vectors, threat tactics and techniques, MITRE ATT&CK, and the broader attack lifecycle
- Working knowledge of cybersecurity products, service providers, and their relative strengths and limitations
- Understanding of security controls across Windows, Unix/Linux, AWS, Google Workspace, Microsoft 365, and network infrastructure
- Experience with ticketing, case management, or operational workflow platforms such as Zendesk, ServiceNow, or similar tools
- Strong written and verbal communication skills
- Consultative problem-solving approach, including active listening and thoughtful questioning
- Sound judgment when prioritizing requests, managing challenging conversations, and knowing when to escalate
- Collaborative, curious mindset and interest in learning, knowledge sharing, and continuous improvement
- Awareness of differing security challenges and priorities across customer industries and environments
- Bachelor's degree or relevant security certifications are a plus, but not required
- Must reside within the continental United States
- Must be authorized to work in the United States
- Expel does not currently sponsor immigration visas
Benefits:
- Bonus eligibility
- Equity
- Unlimited PTO
- Work location flexibility
- Up to 24 weeks of parental leave
- Excellent health benefits
- Remote work from a home office for employees not located near Expel's headquarters in Herndon, VA
- Equal Opportunity Employer
- Reasonable accommodation for disabilities during application, interview, and employment processes
Similar Jobs
Lead Solution Architect
Lead SAP S/4HANA architect owning federal financial modernization architecture for C5MI Insight. Governing solution design, integrations, security, and architecture teams.
Solutions Architect – Power Engineering
Solutions Architect designing distributed power generation, energy storage, and critical power systems for Mission Critical Group. Developing technically sound proposals that win complex energy infrastructure projects.
Solutions Architect
Solutions Architect designing Salesforce architecture and integrations for RS Group, a global industrial product and service solutions provider. Governing enterprise technology initiatives and mentoring architecture teams.
IT/OT Solutions Architect – GxP Manufacturing
Global Solution Architect designing secure IT/OT architectures for FUJIFILM Biotechnologies’ GxP manufacturing network. Connecting MES, automation, data, security, and cloud systems across global sites.
IT/OT Solutions Architect – GxP Manufacturing
Global IT/OT Solutions Architect designing secure, compliant manufacturing systems for FUJIFILM Biotechnologies. Connecting MES, automation, data, infrastructure, and cloud across worldwide sites.
Staff Power Systems Site Integration Engineer
Staff Power Systems Site Integration Engineer preparing Mainspring Energy’s fuel-flexible linear generator sites for commissioning. Validating electrical, controls, communications, and balance-of-plant systems for clean local power projects.
Defense Trade Solutions Manager
Solutions Manager leading customer portfolios, export licensing, and defense trade compliance engagements. Guiding delivery teams and growth for Defense Trade Solutions’ mission-driven consulting practice.
Solution Architect, AI – Cloud
Solution Architect leading AI, cloud, and claims-investigation platforms at Advantage Investigations. Owning AWS systems, production architecture, modernization, and engineering direction.
Senior Manager, Solutions Architect SME
Senior Manager leading GitLab’s regional SME Solutions Architecture team across DevSecOps, security, platform, and AI products. Driving complex enterprise deals, technical wins, and consumption growth.
Global Software Implementation Manager
Global Software Implementation Manager leading ELN and LIMS implementations for Eurofins, an international life sciences testing company. Managing governance, change, training, and global delivery.
Business Central Solution Architect, Finance
Microsoft Dynamics 365 Business Central finance architect designing ERP solutions for businesses. Leading consultants, integrations, data migration, and finance presales for Microsoft technology partner Western Computer.
SME Digital Manufacturing Solution Architect – Life Sciences
Digital manufacturing architect shaping MES strategies and transformation programs for Life Sciences clients. Supporting global pursuits, solution architecture, and manufacturing performance improvement at Capgemini Engineering.
Solutions Engineer, AI Build Team
Solutions Engineer building payment, billing, and monetization prototypes for frontier AI companies. Shaping Stripe’s products through customer-led proof-of-concepts and technical partnerships.
Senior Solutions Engineer
Senior Solutions Engineer helping DigiCert secure digital interactions through its AI-powered DigiCert ONE platform. Designing solutions, demos, and technical proposals for Northeast US customers.
Solution Architect – Engineering Performance, Metrics
Solution Architect assessing engineering performance platforms, architecture and data flows for energy and utilities. Evaluating DORA, DevEx and SPACE metrics to improve productivity insights.
Delivery Solutions Architect
Delivery Solutions Architect shaping HubSpot integration projects for SmartBug Media. Translating client requirements into architecture, estimates, documentation, and developer-ready delivery plans.
Manager, Solutions Consulting – Payments
Managing Payment Sales Executives at Billtrust, an AI-powered B2B accounts receivable and payment software company. Driving payments revenue, go-to-market strategy, enablement, and AI adoption.
Solutions Consultant
Solutions Consultant designing demos and proposals for Billtrust’s AI-powered B2B accounts receivable software. Advising customers, sales teams, partners, and marketing on invoice-to-cash solutions.
Senior Partner Solutions Architect – Strategic Partnerships
Senior Partner Solutions Architect shaping GitLab DevSecOps integrations with hyperscalers, AI labs, and technology vendors. Owning partner technical strategy, AI model evaluation, and product integration decisions.
Solutions Architect
Solutions Architect designing cost-optimized AWS solutions for Metal Toad, an Advanced AWS Consulting Partner. Guiding engineers, estimating projects, and supporting cloud consulting delivery.