Senior Account Manager
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Job Description
Strategic Sr. Account Manager for COOL company’s Publisher Success Team, ensuring publisher satisfaction and performance growth. Collaborating with internal teams for seamless onboarding and integration.
Responsibilities:
- Serve as the primary account owner for a portfolio of partners, ensuring strong relationships, performance growth, and retention.
- Oversee full-funnel partner management—onboarding, integration, launch, QA, and ongoing optimizations.
- Coordinate with internal teams to ensure timely setup, technical integrations, reporting, and troubleshooting.
- Provide strategic guidance on monetization opportunities and growth.
- Monitor performance and proactively identify trends, blockers, or optimization areas.
- Act as the liaison between partners and internal stakeholders to ensure smooth communication and issue resolution.
- Manage partner reporting expectations and share quarterly brand exposure/performance recaps.
- Upsell additional products and services based on partner goals and potential.
- Maintain thorough documentation for onboarding processes, partner status, and account plans.
- Track and support revenue growth by collaborating with the Demand, Sales, and Ad Ops teams.
Requirements:
- 4-6 years of experience in Account Management, Partner Success, or a similar client-facing role—preferably in the digital advertising/Ad Tech ecosystem (specifically the programmatic space)
- A well-informed view of the dynamics of cross platform digital advertising and a deep understanding of the programmatic ecosystem.
- Excellent project management and communication skills; highly organized with the ability to juggle multiple priorities and stakeholders.
- Data-driven mindset with the ability to analyze and interpret performance metrics.
- Exceptional communication (verbal and written) and interpersonal skills—able to communicate effectively with both technical and non-technical stakeholders.
- A team player with a proactive, problem-solving approach and high attention to detail.
- Comfortable working independently in a fast-paced, remote-first environment.
- Bonus points for experience with CTV/App monetization, Supply-side tech, etc.
Benefits:
- Autonomy and creativity needed to own your role
- Encouragement to iterate for massive impact
- Open feedback at all levels of the company
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