Senior Associate, Databases, IT
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Job Description
Senior Associate handling Salesforce administration and IT solutions for Active Minds nonprofit organization. Collaborating with technology leadership to optimize systems for mental health advocacy initiatives.
Responsibilities:
- Perform data integrity tasks, deploy user-centric solutions using declarative development tools, and create technical documentation
- Serve as a contact for general Salesforce requests, utilizing our ticketing system and resolving user issues
- Develop and deliver training sessions and documentation to empower staff to create their own reports and dashboards
- Implement customizations and automations within Salesforce to improve workflow efficiency based on user feedback
- Provide configuration support and data maintenance for project management (ClickUp) and digital asset management (Google Drive) systems
- Identify operational bottlenecks and suggest sustainable technological practices to improve departmental workflows
- Assist in creating and updating Standard Operating Procedures (SOPs) and IT user policies, such as naming conventions
- Work alongside IT contractors on specific projects and help manage the delegation of technical tasks
- Participate in the evaluation of new software requests to ensure they align with existing technical infrastructure
- Perform IT or database-adjacent tasks as assigned to support the broader technology team
Requirements:
- 2-3+ years of experience as a Salesforce administrator (Salesforce Certified Administrator preferred)
- High fluency in Excel/Google Sheets, including VLOOKUPs, Boolean logic, and data manipulation
- Proven ability to create clear user guides and technical documentation
- Experience using tools like ClickUp, Monday.com, or Jira to track tasks and projects is preferred
- Bachelor’s degree in IT, Computer Science, or a related field preferred
- Basic understanding of SQL/SOQL or other database languages is a significant plus
Benefits:
- Health, Vision and Dental Insurance
- Paid Vacation and Sick Leave
- Paid Holidays
- Company Wide Mental Health Days
- 401(k) Matching
- HSA and FSA Options
- Life Insurance
- Short Term and Long Term Disability
- Fully Paid Parental Leave
- Wellness Reimbursement Program
- Professional Development Stipends
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