Senior Bilingual Corporate Travel Consultant
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Job Description
Consultant for emergency corporate travel at Flytour Business Travel, managing urgent needs for national and international trips.
Responsibilities:
- Provide emergency support for domestic and international travel, delivering prompt and efficient assistance;
- Perform rebookings, ticketing, cancellations and re-accommodations as required by the client;
- Analyze and propose rapid solutions in critical situations to minimize impact on the traveler;
- Maintain direct contact with airlines, hotels and suppliers to resolve urgent requests;
- Ensure detailed verification (double-check) of all bookings and issuances;
- Log and monitor service cases in internal systems;
- Collaborate with leadership and other departments for alignment and decision-making;
- Ensure high-quality service, following company policies and procedures.
Requirements:
- Previous experience as a travel consultant, preferably in emergency support;
- Knowledge of bookings, ticketing and rebookings (domestic and international);
- Experience using advanced English for customer-facing support;
- Experience with GDS systems (such as Amadeus, Sabre or similar);
- Strong communication and organizational skills and the ability to work under pressure;
- Analytical, proactive mindset with a strong sense of urgency.
- Differentials:
- Experience with VIP service or corporate accounts;
- Knowledge of additional languages;
- Experience in high-demand, 24/7 support environments.
Benefits:
- VR iFood meal benefits | To help you eat well.
- Bradesco health insurance | Monthly premium 100% paid by BeFly for the primary employee and 50% for dependents, with co-pay.
- Life insurance | At no cost to the employee.
- Dental care | OdontoPrev.
- Wellhub | To support your physical well-being.
- Birthday day off | One day off on your birthday.
- Maternity program | Package with various benefits to support a smooth pregnancy.
- Oriente-me program | Therapy sessions at no additional cost.
- Educational partnerships | Discounts at partner educational institutions.
- BeFlyers Travel | In-house leisure travel agency with special rates for employees.
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