Senior Bilingual Healthcare Customer Service Representative – French-English
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Bilingual Healthcare Customer Service Representative bringing humanity to business while working remotely in Canada. Providing support and efficient scheduling for healthcare customers.
Responsibilities:
- Answer incoming communications from customers via calls, emails and other message formats
- Conduct research to provide answers for customers to resolve their issues
- Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
- Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site
- Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
- Mentor junior team members and provide training on best practices
Requirements:
- 1+ year of call center experience supporting a healthcare account
- Familiarity with healthcare programs and applications
- 1+ year or more post-secondary education or 2 years of equivalent experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- Must already reside in Canada
Benefits:
- Supportive of your career and professional development
- Inclusive culture and community minded organization where giving back is encouraged
- Health benefits package that could include PTO, tuition reimbursement, health and wellness incentives
Similar Jobs
Customer Support Consultant, English, French
Customer Support Consultant providing outstanding support via phone, chat, and email in a fully remote setting. Join a global leader in Intelligent Support-as-a-Service for tech companies.
Senior Bilingual Healthcare Customer Service Representative – French-English
Senior Bilingual Healthcare Customer Service Representative providing support for healthcare programs remotely from Canada. Answering customer inquiries through various communication channels and coordinating maintenance visits.
Customer Service Partner
Customer Service Partner at Allianz Trade managing customer requests and portfolio policies. Collaborating with teams and supporting client retention initiatives in a fast-paced environment.
Customer Support Agent – Ersatzwagenservice
Customer Support Agent providing replacement vehicle services for clients in emergencies. Handling customer inquiries via phone and email with a focus on satisfaction and experience.
Customer Care Support – Fiber Installation
Customer Care Support responsible for coordinating fiber installation inquiries at Pramira, ensuring customer satisfaction through effective communication and support. Responding to inquiries, scheduling installations, and monitoring progress to deliver a seamless experience.
Customer Care Specialist I – Bilingual Contract
Customer Care Specialist I assisting clients and customers via phone, email, or chat while providing excellent customer service and resolving issues effectively.
Asesor de Atención al Cliente y Ventas – Turno Mañana
Customer Service and Sales Advisor for remote positions at Konecta in Lima. Engaging in customer support and sales for a leading telecom company.
Client Support Representative, Bilingual
Client Support Representative responsible for client inquiries and support at Asurint. Fluent in both English and Spanish with a focus on customer experience.
Junior Customer Service Analyst
Junior Customer Service Analyst at Giga IT providing support and information about products and services. Collaborating to enhance customer satisfaction and managing inquiries effectively.
Client Success Lead
Client Success / Customer Experience Lead responsible for enhancing client experience in landscaping company. Managing communication and execution across operations for client requests.
UK Customer Care Specialist
Customer CARE Specialist providing customer support at Vistaprint. Handling inquiries via phone, chat, and email in a remote-first environment.
Customer Support Specialist – Travel Agency
Customer Support Specialist handling member inquiries for Travel Hack, a travel agency. Managing bookings, cancellations, and providing support across various channels.
Customer Care Manager
Manager of Customer Care for Reworld ensuring high-quality client services and effective team management. Overseeing hiring, training, and strategies to achieve customer satisfaction and revenue goals.
Head of Customer Support
Head of Customer Support at Obsidian Security rethinking tech support through automation and agentic AI. Leading transition with a focus on operational excellence and measurable outcomes.
Customer Service Manager – Baufinanzierung
Customer Service Manager at Starpool Finanz GmbH managing inbound and outbound inquiries regarding Baufinanzierung, Bausparen, and Ratenkredite with a focus on customer support.
Customer Support — Financing – B2B
Customer Support Specialist providing services in Baufinanzierung at Starpool Finanz GmbH.Handling inquiries via phone and email while working within a diverse team remotely in Germany.
HPC Advanced Customer Support Specialist
Providing advanced customer support expertise for DoD’s largest supercomputing centers. Assisting scientists with software installation and problem resolution in a virtual environment.
Travel Agent – Customer Support Specialist
Remote Travel Agent providing customer service for vacation planning. Assist clients with travel inquiries and build relationships while learning about the travel industry.
Customer Support Travel Agent
Customer Support Travel Agent providing travel planning assistance and customer support remotely. Learning travel industry skills and building client relationships in a flexible scheduling environment.
Customer Service and Sales Support Representative
Customer Service and Sales Support Representative assisting clients with travel inquiries and vacation planning. Providing customer service, learning about travel industry, and utilizing company resources while working from home.