Senior Business Analyst, Professional Services – Digital Success
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Business Analyst leading complex Customer Success technology initiatives for scalable delivery. Establishing standards and frameworks in Professional Services and Digital Success.
Responsibilities:
- Owns and evolves the Customer Success technology ecosystem, establishing standards, frameworks, and operating models.
- Leads complex, cross-functional initiatives and ensures solutions remain effective as business needs grow and change.
- Provides functional leadership across Professional Services, Digital Success, and technical teams.
- Establishes and documents standard onboarding playbooks and system patterns for consistent customer experiences.
- Owns the end-to-end implementation and ongoing evolution of the Professional Services and onboarding operating model through technology.
- Maintains sustained ownership of complex, multi-team initiatives to ensure solutions meet evolving business needs.
Requirements:
- 8-12 years of relevant experience, including proven experience as a Business Analyst or in a similar role with demonstrated growth and proficiency
- Bachelor’s degree in Business, Information Technology, or a related field
- Strong understanding of technical capabilities and business processes in SaaS B2B environments
- Demonstrable experience with Professional Services, Customer Success, and Digital Success functions and tools
- Experience with PSA or project/work management tools (e.g., Rocketlane, Kantata, Certinia, Smartsheet, Asana, Monday, etc.)
- Experience with customer hubs (Gainsight, Totango, Catalyst, EverAfter, in-product guides, etc.)
- Technical experience with CS/GTM tools such as Gong, Gainsight, ChurnZero, Freshdesk, Certinia, Intacct, etc.
- Motivated, high-potential performer with demonstrated ability to influence and lead diverse teams and stakeholders
- Self-directed with the ability to solve complex problems and successfully manage ambiguity and unexpected change
- Excellent communication and interpersonal skills, with the ability to work directly with stakeholders in collaborative initiatives
- Exceptional analytical and problem-solving skills
Similar Jobs
Business Process Analyst
Business Process Analyst focusing on business management processes at Northrop Grumman. Coordinating between technology teams and business functions to enhance operational efficiency.
Oracle CPQ Business Analyst
Oracle CPQ Business Analyst driving implementation and ongoing support of Oracle CPQ solutions. Bridging business stakeholders and IT for high-quality solutions aligned to enterprise objectives.
Senior Knowledge Management Analyst
Senior Knowledge Management Analyst building and maintaining a knowledge-sharing environment. Utilizes AI technologies to enhance knowledge collection, curation, and sharing in a fast-moving organization.
Workforce Management Analyst
Workforce Management Analyst optimizing staffing and scheduling of call center operations. Ensuring efficiency and operational effectiveness for PacificSource's contact center.
Senior Functional Consultant, Business Analyst – Dynamics 365, Power Platform
Senior Functional Consultant / Business Analyst specializing in Dynamics 365 and Power Platform solutions. Leading client engagements, designing functional solutions, and facilitating business analysis.
Senior Functional Consultant – Business Analyst, Dynamics 365, Power Platform
Senior Functional Consultant specializing in Dynamics 365 and Power Platform. Leading discovery efforts and delivering Agile solutions for clients' digital transformation initiatives.
Senior Business Analyst – Business Digital Transformation
Senior Business Analyst driving change and innovation for TELUS's digital transformation initiatives. Leading project implementations and optimizing workflows in a fully remote environment.
Sales and CRM Business Analyst
Sales & CRM Business Analyst focusing on CRM platform and enterprise applications with engagement across global stakeholders. Design team collaboration for high-value features in sales, marketing, and billing.
Business Analyst – PMO
Business Analyst for Capgemini working on requirement gathering and solution design. Collaborating with stakeholders to improve business processes in a remote flexible environment.
Senior Business Analyst
Senior Business Analyst driving compliance initiatives end-to-end for Mercuryo's financial platform. Collaborating across teams to ensure regulatory requirements are met and systems are optimized.
Business Process Analyst – Mid-level
Analista de Processos de Negócio (BPM) focando em melhoria e automação de processos. Atuação remota com colaboração entre áreas de negócio e TI.
Information Management Analyst
Information Management Analyst at KBR shaping critical missions through data accuracy and operations support. Collaborating on content management and improving data processes for government and commercial sectors.
Business Analyst – Technical Writer
Business Analyst/Technical Writer supporting high-visibility federal missions at LTS. Collaborating on IT projects to meet the needs of Veterans and health care providers.
Business Management Analyst – Accounting
Business Management Analyst responsible for analyzing financial information and preparing reports at Northrop Grumman. Requires a bachelor's degree and 2 years experience in finance or related field.
Senior Business Analyst, ERP
Senior Business Analyst leading ERP projects in a sustainability-focused waste management company. Collaborating with cross-functional teams to optimize Dynamics 365 Finance and Operations across the organization.
Business Analyst – ERP Software Solutions
Business Analyst for ERP software solutions assisting in developing and testing software requirements. Seeking to enhance digital work environments in local government markets.
Business Analyst – Level II, Senior – Sales, Account Management
Business Analyst supporting Partner Management, Sales, and Account Management at USAble Life. Collaborating cross-functionally to drive strategic initiatives and operational effectiveness.
Technical Business Analyst – Customer Service
Technical Business Analyst managing 1st and 2nd level customer support at CREALOGIX. Driving support process improvements and ensuring high service quality for clients in financial technology.
Technical Business Analyst, Customer Service
Technical Business Analyst in customer service at CREALOGIX, enhancing digital banking solutions through customer support and process improvement.
Technical Business Analyst – Customer Support
Technical Business Analyst providing 1st and 2nd level customer support at CREALOGIX in Germany. Collaborating with clients and driving improvements in support processes.