Senior Business Analyst
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Job Description
Senior Business Analyst at CivicPlus supporting product operations and strategic initiatives. Leading data integration, analytics, and insights for organizational success.
Responsibilities:
- Lead the design and integration of advanced data systems and strategic tooling to consolidate information across platforms.
- Proactively identify opportunities to enhance data workflows and reporting infrastructure to meet evolving business needs as well as support executive and portfolio-wide visibility.
- Develop, maintain, and present executive-level dashboards and reports that synthesize complex business, product, and technology data.
- Deliver actionable insights and recommendations to senior leaders, supporting strategic initiatives and organizational objectives.
- Analyze trends, risks, and opportunities across product and technology programs and provide forward-looking recommendations to guide strategy, measure success, and optimize performance.
- Establish and champion data governance and reporting standards that enable consistent and accurate use of data.
- Create documentation, guidelines, and best practices to scale reporting and enable teams to confidently access and leverage data.
- Mentor junior analysts and product teams in leveraging data for strategic decision-making.
- Partner with Financial Planning & Analysis, Revenue Operations, Engineering, and other teams to ensure integrated, consistent, and impactful reporting and facilitate collaboration and knowledge sharing to drive a data-driven culture.
- Lead complex analyses to support business cases, performance tracking, understand product and hosting costs, hosting forecast, and goal measurement.
- Ensure insights are effectively communicated and leveraged at all levels of the organization.
- Develop and maintain dashboards and reports that consolidate and communicate key business, product, and technology data.
- Provide data, analysis, and insights to support various strategic initiatives.
- Support the development of scalable frameworks for evolving reporting needs within the Product and Technology team, ensuring data accuracy, operational excellence, and workflow improvements cross-functionally.
- Maintain documentation and change management protocols for all reporting and analytics tools.
- Other duties as assigned by leadership
Requirements:
- Bachelor’s degree in Business Analytics, Data Science, Information Systems, or a related field; Master’s degree preferred
- 7+ years of experience as a Business Analyst or related role, preferably in a product or SaaS organization.
- Advanced proficiency in data analysis tools and techniques (e.g., SQL, Excel, Python).
- Expertise in data visualization tools such as Tableau, Power BI, or similar platforms.
- Familiarity with financial metrics, P&L reporting and executive-level analytics.
- Proven experience architecting and maintaining complex data systems and reporting frameworks.
- Demonstrated ability to partner with teams across the organization to deliver impactful reporting and insights and influence executive strategy.
- Exceptional communication, presentation, and interpersonal skills; experience presenting to senior leadership.
- Partner with cross-functional teams (Product, Engineering, Finance, GTM) to ensure data consistency and alignment across systems.
- Experience mentoring or leading analysts and cross-functional teams.
Benefits:
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Flexible Time Off
- 401(k) plan
- and more.
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