Senior Credit Controller, Insurance – German
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Job Description
Insurance Sr. Credit Controller responsible for data entry, premium collections, and client reconciliation. Managing financial records and ensuring compliance with business regulations in a remote environment.
Responsibilities:
- Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects.
- Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.
- Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries.
- Deliver exceptional service standards and key performance indicators (KPIs).
- Liaise with internal and external parties to resolve queries within deadlines.
- Distribute monthly statements of overdue accounts to clients and resolve questions promptly.
- Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements.
- Analyze aging reports and allocated portfolios.
- Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support.
- Provide support, mentoring, and guidance as needed.
- Participate in continuous improvement initiatives.
Requirements:
- Graduate or possess a professional qualification in a finance-related discipline.
- Minimum year of experience in credit control.
- Proficient in written and spoken German and English
- Strong mathematical and analytical skills for complex data analysis and effective decision-making in business or technical issues.
- Positive attitude, results-driven, with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.
- Strong writing and editing skills with attention to detail; ability to produce high-quality work under pressure and prioritize workload to meet tight deadlines.
- Patient and respectful towards clients while being professionally firm in debt recovery.
- Proficient in Excel and Outlook.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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