Senior Customer Experience Specialist

Posted 1hrs ago

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Contact Center Specialist providing customer support at U.S. Bank. Managing customer inquiries and resolving issues in a fast-paced environment.

Provides a high level of customer service by responding to telephone inquiries, requests, and problems.
Researches and resolves problems and errors which may include those related to Business clients, Wealth management clients, fraud support, and internet operations.
Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
In this role, you will be the first point of contact for our customer inquiries via the telephone.
You will work in a highly collaborative, fast-paced environment, where customer service is our passion.
Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. You will be 98% on the phones, calls will be coming in for Deposit, Digital and Wealth.

High school diploma or equivalent
Typically at least three years of Contact Center customer service experience, and has successfully completed and applied training for entry-level roles
Effective problem-solving and negotiation skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Proven time management skills and ability to multitask
Experience interacting positively with unsatisfied customers
Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law