Senior Data Operations Coordinator
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Job Description
Senior Data Operations Coordinator overseeing Nielsen’s audience-measurement field data operations in Indonesia. Supervising interviewers, monitoring quality, managing workflows, and delivering performance reports.
Responsibilities:
- Set goals for performance and deadlines in compliance with company plans and vision, and communicate them to interviewers
- Organize workflow and ensure interviewers understand their duties and delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Travel outside the domicile town when needed
- Receive complaints and resolve problems
- Maintain timekeeping and personnel records
- Relay information between upper management and interviewers
- Prepare and submit performance reports
- Hire and train new interviewers
- Ensure adherence to legal and company policies and procedures, taking disciplinary action when necessary
Requirements:
- Minimum high school graduate; bachelor’s degree preferred
- Minimum 1 year of experience as Field Quality Control, Field Officer, or recruiter
- Strong computer skills, including Microsoft Office and database management
- Knowledge of fieldwork concepts and survey methodologies
- Strong analytical skills
- Able to work independently and in a team
- Own motorcycle
- Able to communicate in English
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