Senior Director, Delivery Excellence
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Job Description
Lead transformation of Rootstock's enterprise application delivery in an AI-first world. Partnering with leadership to shape methodologies and operational capabilities for customer success.
Responsibilities:
- Lead the evolution of enterprise application delivery in the AI era.
- Partner with the SVP of Global Professional Services & Enablement.
- Rebuild methodologies, operational capabilities, AI-enabled delivery practices, and high-performing teams.
- Drive continuous improvement and align strategic priorities.
- Optimize Professional Services Automation platform to increase visibility and efficiency.
- Serve as Executive Sponsor for strategic customer implementations and champion customer satisfaction.
- Build future leaders through coaching, mentoring, and talent development.
- Evaluate emerging AI technologies to enhance consultant productivity.
Requirements:
- 12+ years of leadership experience in Enterprise SaaS, ERP, enterprise applications, or technology consulting.
- Experience leading globally distributed, multicultural consulting organizations.
- Demonstrated success driving operational excellence, organizational transformation, and continuous improvement.
- Experience developing or evolving implementation methodologies and delivery governance.
- Strong understanding of Professional Services operations, forecasting, utilization, delivery governance, and Professional Services Automation platforms.
- Experience leading cross-functional initiatives through influence rather than authority.
- Outstanding executive communication, presentation, and stakeholder management skills.
- A track record of building high-performing teams and developing future leaders.
- A growth mindset with a passion for innovation and continuous improvement.
- Preferred qualifications include: Experience within the Salesforce ecosystem.
- Manufacturing ERP or enterprise applications experience.
- Experience working with global implementation partner ecosystems.
- Experience with AI-enabled delivery, intelligent automation, or enterprise AI adoption.
- Experience in a private equity-backed SaaS company.
Benefits:
- Medical/Dental/Vision via PEO
- Fidelity 401(k) + company annual match
- Automatic Cell/Internet stipend
- Flexible time off
- 12 observed holidays
- Volunteer time off
- Paid parental leave
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