Senior Director of Key Accounts
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Job Description
Senior Director managing strategic global accounts for Key Technology, a global food-processing technology manufacturer. Driving revenue, partnerships, and customer growth through executive engagement and cross-functional leadership.
Responsibilities:
- Develop and execute global account strategies that drive revenue growth, margin expansion, and market share gains
- Establish and maintain executive-level relationships with key customer stakeholders worldwide
- Lead commercial negotiations including pricing, contracts, supply agreements, service programs, and long-term strategic partnerships
- Identify opportunities to increase equipment, aftermarket parts, service, retrofit, and lifecycle support sales
- Collaborate with operations, engineering, quality, supply chain, and project management teams to ensure successful execution of customer commitments
- Serve as executive sponsor and escalation point for critical customer issues
- Conduct business reviews, strategic planning sessions, and growth initiatives with customers and internal stakeholders
- Monitor account performance, market activity, competitive trends, and profitability metrics
- Support product development efforts by incorporating customer requirements and market intelligence into strategic planning
- Develop and maintain accurate sales forecasts, pipeline management, and account plans
- Lead cross-functional teams in support of global customer initiatives and business objectives
Requirements:
- Bachelor's degree in Business, Engineering, Marketing, Supply Chain, or a related field
- Minimum 12 years of progressive experience in industrial manufacturing, capital equipment, automation, engineered products, or related industries
- Minimum 7 years of experience managing strategic or global key accounts with significant revenue responsibility
- Demonstrated success negotiating complex commercial agreements and long-term customer partnerships
- Strong understanding of industrial manufacturing operations, supply chains, aftermarket services, and commercial business models
- Experience leading cross-functional teams across multiple functions and regions
- Excellent organizational, communication, presentation, and negotiation skills
- Proficiency with CRM systems, sales forecasting, and financial analysis tools
- Successful completion of a pre-employment drug screen, criminal history, social security, and reference check
- MBA or advanced business degree preferred
Benefits:
- Medical coverage through your choice of a high deductible health plan or a PPO plan
- Prescription drug coverage
- Flexible spending accounts, when allowed by tax laws
- Health Savings Accounts (HSA), with a 2x match, up to $1,000 annually
- Dental and Vision Coverage
- Paid life insurance and disability insurance
- Options to purchase additional coverage
- Paid Maternity Leave
- Optional Long-term Care, Accident Insurance, and Critical Illness Insurance
- 401k plan with employer matching contributions
- Educational Assistance reimbursement
- Accrued paid time off (PTO)
- 10 paid holidays annually
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