Senior Director, Personal Lines Solutions – Core Insurance Application Support
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Job Description
Senior Director leading technology support for Personal Lines at CSAA Insurance Group. Overseeing critical insurance platforms and managing delivery teams in technology operations.
Responsibilities:
- Set the strategy for Personal Lines technology delivery and core insurance application support.
- Lead direct and matrixed teams across application delivery, production support, and service operations.
- Develop and communicate technology roadmaps that align with business goals.
- Partner with executive leaders to prioritize initiatives, manage risks, and support enterprise objectives.
- Build an inclusive, collaborative team culture focused on trust, accountability, learning, and results.
- Coach and develop leaders, managers, and individual contributors.
- Oversee a portfolio of Personal Lines projects, including core system changes, digital integrations, and financial system integrations.
- Ensure projects are aligned to business priorities, delivery timelines, and expected value.
- Guide teams using Agile practices to improve planning, delivery, and collaboration.
- Define and lead the application support strategy for core insurance platforms.
- Oversee 24/7 production support operations for critical applications.
- Monitor service performance using service-level measures, key performance indicators, and business partner feedback.
- Improve service management practices using ITIL or similar frameworks.
Requirements:
- Bachelor’s degree in Computer Science, Information Systems, a related field, or equivalent work experience.
- Significant experience leading technology, application support, or enterprise platform teams.
- Experience supporting complex business-critical applications.
- Experience leading large teams, including managers and individual contributors.
- Strong understanding of application support, service management, incident management, and production operations.
- Experience with modern technology environments such as cloud platforms, APIs, microservices, or distributed systems.
- Experience managing budgets, vendors, staffing plans, or resource allocation.
- Ability to communicate clearly with technical teams, business partners, and executive leaders.
- Experience managing risk, compliance, controls, or audit-related activities.
Benefits:
- Professional development opportunities
- Wellness programs
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