Senior Director, Training Delivery
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Job Description
Senior Director leading outsourced healthcare training strategy, governance, and readiness for Centene. Standardizing BPO partner delivery to improve learner quality and healthcare outcomes.
Responsibilities:
- Develop and execute an enterprise-wide training strategy unifying internal teams and multiple BPO providers under a common operating model
- Establish scalable training governance strategies, decision rights, communication routines, reporting, and escalation processes
- Define readiness criteria and controls for new hire, upskill, cross-skill, launch, and change initiatives
- Partner with operations and workforce management to ensure trained resources are available when needed
- Create standardized frameworks for trainer selection, development, calibration, certification, recertification, and ongoing performance management
- Establish learning and development scorecards, training service-level expectations, key performance indicators, and review mechanisms
- Implement common observation, evaluation, audit, and calibration processes to maintain consistent training and learner support standards
- Build collaborative relationships across lines of business and service partner ecosystems while addressing performance gaps and holding partners accountable
- Lead cross-partner initiatives to improve efficiency, standardize practices, and strengthen the end-to-end learner experience
- Provide data-driven updates to senior leaders on capacity, readiness, quality, risk, partner performance, and recommended actions
- Perform other duties as assigned
- Comply with all policies and standards
Requirements:
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
- Bachelor's Degree in Business, Education, Organizational Development, Healthcare Administration, Operations, or a related field or equivalent relevant experience required
- 8+ years of progressive experience in learning, training operations, workforce readiness, contact center operations, or a related discipline, including leadership responsibilities required
- Demonstrated experience leading training organizations in outsourced or vendor-supported healthcare environments and governing standardized operating models across geographically dispersed teams required
- Deep expertise in training capacity planning, forecasting, workforce readiness, performance reporting, trainer certification, quality assurance, and leadership development required
- Strong knowledge of adult learning and vendor governance
- Ability to translate complex data into executive insights and influence stakeholders across organizations without direct authority
- Experience in regulated healthcare operations, enterprise learning and workforce technologies, and relevant professional certification preferred
Benefits:
- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation
- Equal opportunity employer committed to diversity
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