Senior Documentation Writer
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Job Description
Documentation Writer Sr. planning and developing content for CSG's software products and applications. Creating deliverables including user and technical guides, release notes, and video content.
Responsibilities:
- Create, update, and maintain multiple documentation deliverables, including user guides, technical guides, release notes, and videos
- Design information for both technical and non-technical audiences using organization techniques and graphics that make the documentation easy to navigate, scannable, searchable, and visually appealing
- Participate as an active member of multiple SAFe/Agile development teams to determine scope and ensure accuracy of information
- Evaluate designs, user stories, and other documents to determine documentation impacts and estimate work effort
- Develop and edit content according to established standards and procedures
- Publish content to intranet and extranet
- Create storyboards and scripts for videos and on-demand training courses
- Assist with post-production editing of video and audio files
- Contribute to team improvement initiatives
- Keep up with industry standards, best practices, and new advancements
- Actively develop CSG product knowledge
- Help mentor and cross train new and junior team members
- Experiment with and incorporate responsible AI practices into the writing process.
Requirements:
- Minimum 3-5 years’ experience as a technical writer
- Experience writing and designing technical documentation for software applications in an agile environment (IT and Telecom Billing domains a plus)
- Proven experience with content development tools (MadCap Flare)
- Experience creating and editing instructional videos and designing infographics (e.g., Camtasia)
- Exposure to Wiki (Confluence) usage
- Exposure to software management platforms (Azure DevOps)
- Experience with AI tools (Glean, Cursor)
- GIT experience
Benefits:
- Sulamerica Health
- Sulamerica Dental
- Vidalink Food/Meal Voucher
- Child Care Assistance
- Day off: on birthday
- Gympass
- Language assistance
- Digital course platform
- Volunteer time off: 2 days a year
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