Senior Healthcare Customer Service Representative
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Job Description
Patient Solutions Representative managing healthcare inquiries through inbound and outbound calls and utilizing EMR systems for patient support.
Responsibilities:
- Deliver a high-quality patient experience through inbound and outbound call resolution within established protocols with a focus on first call resolution
- Manage inquiries via multiple communication channels in a professional manner using EMR systems such as Epic, Cerner, Meditech, or similar systems
- Review/interpret and answer questions regarding patient statements, explanation of benefits, account balances, payment plans and related areas
- Utilize health care industry term knowledge (e.g., primary care, provider, benefits, HIPAA, PCI, EOBs, CPT & ICD-10 codes, HCFAs, UB04s, HCPCS, DRGs and authorizations/referrals)
- Research information using available resources and FAQ to source information rapidly in a fast-paced environment
Requirements:
- High school diploma or GED, preferred
- Minimum 1 year of experience in a healthcare call center environment
Benefits:
- competitive benefits package
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