Senior Implementation Engineer
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Job Description
Implementation Engineer responsible for technical implementation, testing, and reporting for Clutch's fintech products. Collaborating with customers and internal teams to ensure project success and client satisfaction.
Responsibilities:
- Lead and architect technical vision for large enterprise customers' implementation, testing, and reporting, including collaboration with product and engineering for the implementation of products with customers
- Work with and directly support our customers to craft the best possible experiences for users in Clutch, over three to six-month implementations
- Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments, navigating complex technical requirements with an ownership mindset
- Be an expert on Clutch’s platform capabilities and app design patterns, and utilize this understanding to solve novel challenges our clients face
- Work closely with cross-functional teams to improve and evolve products based on Client requirements and feedback
- Manage the day-to-day operational and tactical aspects of multiple Implementation projects, partnering directly with Engagement Managers (project managers) to ensure smooth and on-time go-lives
- Effectively communicate plans, progress, and status to both internal and Customer stakeholders
- Collaborate with Customer Success, Support, Product, and Engineering teams within Clutch to improve the platform, ensure best-in-class support, and grow our fintech community
- Improve internal processes, tooling, and documentation to help Clutch scale effectively and increase implementation efficiency.
Requirements:
- 5+ years of professional experience, ideally in a startup environment
- 2+ years of professional experience integrating with web APIs and modern web frameworks is a plus (React, Node.js, etc)
- Knowledge of Python, json, GitHub, terminal, and nice to have experience with javascript & TypeScript. Resourcefulness and the ability to learn what you need to execute on specific projects is more important than a specific expertise with a given technical stack.
- Ability to read, write, and understand code in multiple programming languages in order to understand our platform and actively troubleshoot issues
- Familiarity and acquired comfort utilizing multiple AI tools (Cursor, OpenAI products like Codex, etc)
- Excellent communication skills, both written and verbal. Comfortable leading meetings with customers, talking through technical requirements, and applying existing knowledge to novel problems
- Ability to identify and clearly communicate pragmatic solutions to complex integration problems - both internally and with clients
- Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs, etc.)
- Self-starter with the ability to assess, troubleshoot, and work autonomously to solve complex problems
- Superior time management skills to manage multiple external customers simultaneously. Proactive communication is a must.
- A passion for working with people, paired with excellent communication skills; you can explain a complex technical issue in such a way that technical and non-technical audiences can understand
Benefits:
- Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
- Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
- Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
- Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
- Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
- Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
- Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.
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