Senior IT Operations Specialist
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Job Description
Senior IT Operations Specialist at Rise8 managing cloud-based services for government organizations. Lead operational tasks, collaboration across teams, and ensure compliance with NIST standards.
Responsibilities:
- Create and manage dashboards related to platform and services availability & performance
- Lead the administration and support of services within a cloud-based Kubernetes platform on AWS GovCloud, including GitLab, and Red Hat Identity Management (IDAM)
- Oversee onboarding/offboarding workflows, access controls, and service account provisioning across multiple environments
- Drive automation of operational and service desk tasks using Bash and other scripting languages to enhance support responsiveness and reduce manual overhead
- Serve as the escalation point for platform support issues and coordinate with cross-functional teams to resolve complex incidents and outages
- Guide and mentor junior technologists and service desk staff in procedures, best practices, and secure operational support
- Champion documentation standards and knowledge sharing to support audit readiness and operational continuity
- Collaborate with security and compliance teams to ensure services and support workflows align with NIST 800-53 controls and organizational policy
- Identify opportunities to enhance the developer and platform support experience through workflow optimization, tooling improvements, and automation
- Contribute to service reliability and user experience through proactive monitoring, reporting, and continuous improvement of support operations
- Champion AI-augmented ways of working across your engagement(s), leveraging AI tooling to accelerate delivery, reduce cycle time, and drive better outcomes at scale.
Requirements:
- Must have an active US DoD Secret clearance
- Must have current Sec+ certification
- A background of 6-10 years in IT operations, service desk, or platform support roles
- Demonstrated leadership in managing service desk operations and coordinating across platform, compliance, and development teams
- Strong customer service mindset and commitment to continuous improvement
- Skilled in ITSM platforms like Jira Service Management, ServiceNow, or Remedy, including SLAs, workflows, and audit reporting
- Expertise managing GitLab and other platform services within secure cloud environments
- Strong scripting abilities in Bash and/or other languages for automating support and operational tasks
- Expertise with administration of tools like MatterMost and Slack
- Proficiency in Linux administration (preferably Red Hat) and AWS GovCloud service management
- Expertise in NIST 800-53 control implementation
- Exceptional documentation, troubleshooting, and communication skills
- Familiarity with AWS GovCloud, Azure, or GCP operations and service account administration
Benefits:
- Flexible schedule in a 100% distributed workforce
- Premium Insurance: We cover up to 100% of the employee premium and up to 80% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage.
- Retirement: 401k match at 10% gross pay.
- Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 11 Federal holidays, your birthday, jury duty, and bereavement.
- Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials.
- Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store.
- Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. Or Rise8 is part of the the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit).
- Equipment: We offer a MacBook Pro
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