Senior Jira & Confluence Administrator
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Job Description
Senior Atlassian Administrator managing Jira and Confluence tools to foster collaboration at Human Interest. Driving efficiency and supporting strategic initiatives for financial independence solutions.
Responsibilities:
- Own the administration of our cloud-based Jira, Jira Service Management, and Confluence instances with a heavy focus on dashboards and reporting
- Manage third-party apps and integrations between Atlassian and other systems such as Salesforce, Slack, Github, and PagerDuty
- Handle routine Jira and Confluence support requests
- Assist users with Confluence wiki content management and customization, promote adoption of internal wiki knowledge base
- Serve as the primary Atlassian subject matter expert, proactively advising executive leadership (including the CTO) on strategic tooling roadmaps, investment decisions, and platform scalability
- Own the annual licensing lifecycle for the entire Atlassian tool suite and related third-party applications, managing budget and vendor relationships.
- Lead the design and implementation of optimized, scalable, and user-friendly workflows that enforce best practices and enhance efficiency for engineering, product, and business teams.
- Collaborate with internal stakeholders to understand their business processes and determine ways to optimize and improve them within Jira
- Utilize your systems design skills to tailor Jira workflows and related configurations for complex and high impact projects
- Support strategic initiatives: growth and scaling, automation efficiencies, business continuity and security, and data integrity
Requirements:
- 5+ years Jira/Confluence admin experience
- Demonstrable experience integrating Atlassian with complimentary systems using third-party apps or custom scripts
- Strong knowledge of JQL, Jira automations, and dashboard and reporting tools such as eazyBI, Structure, Rich Filters, and Advanced Roadmaps
- Strong understanding of Agile project management methodologies
- Deep expertise in Atlassian Cloud administration and understanding of governance and security best practices within a cloud environment.
- Excellent problem-solving skills, process implementation skills and ability to balance multiple, competing priorities
- Proven ability to act as a mentor, trainer, and consultant to stakeholders, translating complex technical configurations into clear business requirements and processes
- Excellent oral and written communication skills, ability to articulate complex technical ideas clearly and concisely
- Expert guidance; you know the best ways to use Atlassian products and you proactively and effectively communicates pitfalls to stakeholders
- Atlassian Certified Professional (ACP) certification (e.g., ACP-120 Jira Administrator for Cloud, ACP-420 Managing Service Projects for Cloud, ACP-620 Managing Jira projects for Cloud) is highly preferred
- Nice to have: experience with eazyBI, Rich Filters, Structure, Salesforce Connector for Jira, familiarity with Jira REST API’s
Benefits:
- A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
- Top-of-the-line health plans, as well as dental and vision insurance
- Competitive time off and parental leave
- Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
- Lyra: Enhanced Mental Health Support for Employees and dependents
- Carrot: Fertility healthcare and family forming benefits
- Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
- Monthly work-from-home stipend; quarterly lifestyle stipend
- Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.
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