Senior Manager, Client Acquisition
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Job Description
Senior Manager responsible for managing a sales team focused on client acquisition for ShipBob. Driving team performance through pipeline reviews and collaboration with leadership.
Responsibilities:
- Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth.
- Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed.
- Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission.
- Conduct weekly pipeline reviews, tracking team performance.
- Updating forecasting weekly for large accounts as well as the team's run rate to quota.
- Monitor Salesforce reports and dashboards to ensure strong activity levels and pipeline health and take action to address gaps.
- Coach and support Account Executives through regular 1:1s, call reviews, and real-time deal strategy.
- Collaborate closely with the Director of Client Acquisition and VP of North America Sales to implement sales tactics that spur pipeline generation, improve close rates, and support revenue growth.
- Work with Sales Enablement to continue to foster growth in the sales process and ShipBob product and operations knowledge.
- Foster a cross-functional feedback loop with Operations and Product teams to share merchant feedback and support continuous product and service improvement.
- Identify and implement improvements to sales workflows to inspire efficiency, shorten the sales cycle, and increase conversion rates.
- Own performance management, including regular performance reviews and development planning for team members.
- Stay informed on competitors and coach Account Executives on how to effectively position ShipBob's value against alternative solutions.
- Support hiring and onboarding of new Account Executives and participate in mentorship programs to build a solid and scalable sales culture.
Requirements:
- Minimum of 6 years of progressive sales leadership experience, with a strong focus on building, coaching, and scaling high-performing teams responsible for new client acquisition.
- Demonstrated success driving net-new revenue growth as a sales leader and former top-performing seller; experience within the eCommerce, logistics, supply chain, or fulfillment industries strongly preferred.
- Culture carrier and influential leader who can inspire, motivate, and elevate both direct reports and cross-functional partners.
- Deep understanding of sales metrics, with the ability to translate data into strategic action and measurable outcomes.
- High level of initiative with a ‘get it done’ mindset, strong ownership, and a collaborative approach to achieving success.
- Comfortable navigating ambiguity and embracing change, including learning from failures and using them to drive improvement.
- Proactive in giving and receiving feedback, partnering closely across the sales organization to optimize processes, enhance playbooks, and strengthen the overall client acquisition motion.
Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Flexible Time Off Program
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401K Match
- Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
- See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
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