Senior Manager, Commercial Learning – Americas
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Job Description
Senior Manager of Commercial Learning responsible for executing strategic learning solutions at Otis in the Americas.
Responsibilities:
- Consult with sales and business leaders to identify performance gaps and determine which challenges can be addressed through capability building, skill development, or targeted learning interventions
- Execute against the current portfolio of learning priorities , which may include digital learning pathways, virtual instructor‑led sessions, live in‑person learning experiences, as well as coaching and on-the-job support
- Partner with vendors and cross‑functional internal teams (e.g., HR, Product, Marketing, Sales Operations. Change, L&D) to design, build, and deploy world‑class sales learning solutions
- Govern learning priorities and drives decisions across OUs , ensuring alignment to global standards while adapting approaches for regional context and business needs
- Track and report program performance to senior leaders, including learner engagement, adoption metrics, and indicators of business impact
- Support ongoing updates and enhancements to learning content based on feedback, performance data, and evolving business priorities
Requirements:
- A/BS in Adult Learning, Business, Human Resources, or a related field is required
- Ability to travel up to 15% as needed
- Deep consultative skills
- Deep understanding of adult learning theory, instructional design principles, and/or modern learning methodologies including Digital and eLearning, Microlearning, simulations, On‑the‑job tools and performance support, Live and Virtual instructor‑led training
- Ability to partner with SMEs to translate raw or technical content into meaningful, scalable learning experiences
- Experience collaborating with external vendors and internal cross functional teams to design and deliver high‑quality learning programs
- Strong data literacy with the ability to evaluate learning metrics, interpret performance trends, and analyze indicators of business impact
- Proven ability to influence across functions and levels in a matrixed global organization
Benefits:
- Employee Scholar Program
- Opportunities for training and resources
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