Senior Manager, Development – CRM
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Job Description
Senior Manager driving CRM integration development for Genesys Cloud platform. Leading engineering teams and shaping technical strategy for high-impact solutions across various CRM systems.
Responsibilities:
- Lead and scale multiple agile engineering teams delivering high-impact CRM integration capabilities across the Genesys Cloud platform
- Own end-to-end delivery across integration domains, ensuring alignment on priorities, dependencies, and execution outcomes across teams
- Drive technical strategy for CRM integrations, enabling scalable, reliable, and secure solutions across Salesforce, ServiceNow, Zendesk, and partner ecosystems
- Influence architectural decisions across teams, balancing short-term delivery with long-term platform evolution and performance
- Partner with Product Management and senior stakeholders to translate business priorities into execution plans that deliver measurable customer and platform impact
- Build and evolve modern integration architectures using REST APIs, cloud-native services, and web-based UI frameworks
- Strengthen engineering excellence by driving best practices in code quality, testing, CI/CD, and operational reliability
- Develop and mentor managers and engineers, fostering accountability, growth, and a culture of collaboration and continuous improvement
- Identify and resolve delivery risks early, ensuring predictable execution across complex, multi-team initiatives
- Collaborate with internal architects and external partners to design and deliver strategic integrations that expand platform capabilities and ecosystem value
Requirements:
- Proven experience leading and developing high-performing software engineering teams in cloud or SaaS environments
- Strong technical background in system design, scalability, performance, and reliability
- Experience working with CRM platforms or customer engagement systems
- Familiarity with CRM integration interfaces such as OpenCTI, Lightning, APEX, or OpenFrame
- Experience with modern JavaScript or TypeScript frameworks such as Vue or Svelte
- Demonstrated ability to define and execute technical strategy aligned with business objectives
- Strong cross-functional collaboration skills with product, design, and engineering stakeholders
- Track record of delivering complex, multi-team technical initiatives with high quality and predictability.
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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