Senior Manager, Enterprise Client Success
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Job Description
Senior Manager managing enterprise client success strategies for Foundant, SmartSimple & GivingData. Leading a team to foster client retention, advocacy, and best practices in a remote-first workplace.
Responsibilities:
- lead, mentor, and inspire a team of Client Success Managers
- establish clear performance goals and provide ongoing coaching
- drive exceptional outcomes for enterprise clients by creating and delivering best practices
- design and implement scalable success frameworks
- act as the primary escalation point for enterprise clients
- serve as a trusted advisor to senior client stakeholders
- partner with Product, Engineering, and other internal teams
- collaborate with Sales and Account Management to support renewals
- monitor and analyze key success metrics
- develop and refine processes, tools, and resources
Requirements:
- 8+ years in Client Success, Account Management, or related roles
- 3+ years in a leadership capacity managing enterprise accounts
- strong leadership and people management skills
- exceptional communication and executive presence
- analytical mindset with proficiency in success metrics, data interpretation, and reporting tools
- familiarity with SaaS, enterprise technology solutions, and multi-product environments
- experience/understanding of the philanthropic sector is preferred
Benefits:
- competitive salary and benefits
- tuition reimbursement
- lifestyle reimbursements
- bespoke mindfulness and fitness initiatives
- commitment to professional and personal development
- recognition culture
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