Senior Manager, Enterprise Customer Implementation
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Job Description
Senior Manager leading post-sales Technical Program Management at Mapbox. Overseeing the TPM organization and ensuring quality deliveries across the region.
Responsibilities:
- Define and champion the US TPM team's charter and responsibilities
- Recruit and develop high-performing TPMs
- Serve as the senior escalation point for complex customer launches
- Identify missing processes across the organization
- Align with Product and Engineering to translate feedback into actionable insights
- Lead executive-level discussions around delivery timelines and trade-offs
Requirements:
- 10+ years of experience leading enterprise software implementations or Professional Services delivery in a post-sales environment
- 5+ years of people management experience leading technical customer-facing delivery or services teams
- Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch
- Demonstrated success managing scope, SOW execution, change management, and high-impact customer escalations
- Deep customer empathy paired with disciplined execution
- Technically fluent in cloud architectures and integrations
- Based within 60 minutes of a major international airport hub for site visits
Benefits:
- Supportive health care
- Parental leave
- Flexibility for life events
- Teaching and learning environment
- Emphasis on diversity
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