Senior Manager – Front Office Solutions
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior IT manager leading CAA’s customer-facing Salesforce, CRM, portals, and digital platforms. Driving strategy, delivery, operations, and engineering leadership across front-office technology.
Responsibilities:
- Define and drive the front-office technology strategy and roadmap, aligning with business priorities and growth objectives
- Partner with business leaders, product management teams, and IT teams to prioritize and lead delivery of new capabilities, enhancements, and operational improvements
- Own and evolve the portfolio roadmap and service capabilities in alignment with enterprise strategy and business outcomes
- Lead planning, design, development, and deployment of scalable front-office solutions
- Ensure alignment with enterprise architecture, data, integration, and security standards
- Drive execution across distributed internal teams and external partners to deliver high-quality technology solutions
- Establish and promote best practices in Agile, DevOps, and modern engineering methodologies
- Oversee operations, support, and continuous improvement of front-office platforms for reliability, performance, and user satisfaction
- Monitor service health, performance metrics, and adoption to ensure delivery of business value
- Develop and sustain strategic relationships with technology vendors and partners
- Guide cross-functional teams and stakeholders to align business processes, technology capabilities, and delivery timelines
- Lead and develop a team of technical leaders and engineers through coaching, mentorship, and performance leadership
- Report to the VP of IT Enterprise Systems & Architecture
Requirements:
- Bachelor's degree in Information Systems, Engineering, Management, or related field, or equivalent experience
- 12+ years of experience in enterprise IT, with significant experience delivering and supporting front-office/customer-facing platforms
- Proven leadership experience managing large-scale technology delivery and operations teams
- 3+ years of strong experience in the Salesforce ecosystem, including Sales, Service, Marketing, and Experience Cloud
- Deep hands-on experience delivering and operating digital platforms, including UI/UX, modern web/mobile development frameworks, portal technologies, content management platforms, and knowledge bases
- Strong experience with Agile and DevOps delivery practices across the full software development lifecycle
- Experience leading distributed and cross-functional teams in a matrixed environment
- Strong understanding of solution architecture, integrations, and enterprise technology ecosystems
- Experience working closely with business leadership and influencing product management organizations
- Exceptional stakeholder management and communication skills
- Strong leadership, team development, coaching, and mentoring capabilities
- Proven ability to align people, process, and technology to deliver business value at scale
- Strong customer-focused mindset with emphasis on user experience and service excellence
- Ability to lead through ambiguity, shifting priorities, rapid scaling, and complex organizational environments
- Strong analytical and problem-solving skills with attention to detail and execution discipline
- Ability to drive alignment and decision-making across senior stakeholders and cross-functional teams
- Experience operating in a collaborative, team-oriented, and global environment
- Industry experience in transportation/logistics, insurance claims, and/or supply chain systems strongly preferred
Similar Jobs
Applications Manager – Service Manager
Applications/Service Manager operating and improving business applications for a Zürich client. Coordinating releases, incident resolution, interfaces, documentation, and data maintenance.
Regional Manager
Regional Manager generating mutual-fund sales among the American Muslim Community for Saturna Capital’s Islamic-finance investment business. Managing DFW relationships, client AUM growth, financial planning, and regional travel.
Manager, Network Management – Performance
Provider network manager leading recruitment, retention, contracting, and fee schedules for Liberty Dental Plan’s dental networks. Managing staff and cross-functional provider operations.
Onboarding Team Manager
Onboarding Team Manager leading client transitions to NetCov’s managed IT and cybersecurity platform. Managing onboarding specialists, integrations, project delivery, escalations, and client success.
Prior Authorization Manager
Prior Authorization Manager overseeing medication approvals and compliance for Polaris Pharmacy Services, an independent pharmacy-services provider. Leading teams, optimizing workflows, and coordinating with providers and insurers.
Onboarding Team Manager
Onboarding Team Manager leading client transitions onto NetCov’s managed IT and cybersecurity platform. Managing specialists, integrations, project delivery, escalations, and client success.
Senior Manager – Front Office Solutions
Senior manager leading CAA's front-office technology strategy, Salesforce ecosystem, and customer-facing platforms. Driving enterprise delivery, operations, and engineering teams across transportation and logistics solutions.
Website Performance Manager
Website Performance Manager owning website relationships for Team Velocity, a full-service automotive marketing agency. Improving dealership site performance, retention, reporting, and application growth.
Website Performance Manager
Website Performance Manager owning dealership website relationships for Team Velocity, an automotive marketing agency. Driving retention, reporting, product enhancements, and portfolio growth.
Website Performance Manager
Website Performance Manager owning website relationships for automotive dealerships at Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, enhancements, and portfolio growth.
Website Performance Manager
Website Performance Manager owning client relationships and optimizing website performance for Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, enhancements, and portfolio growth.
Website Performance Manager
Website Performance Manager owning automotive dealership website relationships for Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, enhancements, and portfolio growth.
Website Performance Manager
Website Performance Manager managing automotive dealership website relationships for Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, issue resolution, and portfolio growth.
Website Performance Manager
Website Performance Manager owning website relationships for automotive dealerships at Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, issue resolution, and portfolio growth.
Website Performance Manager
Website Performance Manager owning client relationships and improving automotive dealership websites for Team Velocity, a full-service automotive marketing agency. Driving retention, analytics, SEO, support, and portfolio growth.
Website Performance Manager
Website Performance Manager owning automotive dealership website relationships for Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, product enhancements, and portfolio growth.
Website Performance Manager
Website Performance Manager owning automotive dealership website relationships for Team Velocity, a full-service automotive marketing agency. Driving retention, analytics, product enhancements, and portfolio growth.
Website Performance Manager
Website Performance Manager owning automotive dealership website relationships for Team Velocity, a full-service automotive marketing agency. Driving retention, analytics, support, and website growth opportunities.
Website Performance Manager
Website Performance Manager owning automotive dealership website relationships for Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, growth, and website performance enhancements.
Area Manager – Final Mile
Area Manager leading Evri’s East-region final-mile delivery operations across logistics and distribution. Driving transformation, performance, compliance, customer experience, P&L, and people leadership.