Senior Manager, Membership Operations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Membership operations leader at Cencora, a healthcare services company, overseeing pharma GPO data quality and analyst teams. Driving contract alignment, SLA performance, reporting, and process improvement.
Responsibilities:
- Lead, coach, and develop a team of five membership analysts
- Set objectives, provide regular feedback, manage performance, and identify career development needs
- Manage workload, prioritization, and team capacity to meet deadlines and service commitments
- Report team performance, risks, and results to senior leadership and recommend solutions
- Oversee ongoing review of post-onboarding membership data to detect discrepancies affecting member access
- Direct root-cause analysis and remediation of data issues and prevent recurrence through process or control improvements
- Serve as a key contact for pharma partners on membership processes
- Resolve partner-raised issues and escalations and communicate process changes
- Ensure contracts are reviewed from a membership perspective and identify potential redlines and approvals
- Confirm product setup aligns with contract terms
- Ensure contract logic and rules are accurately reflected in systems so eligibility is generated correctly
- Oversee roster management and triage and resolution of internal and external membership questions
- Manage queues to meet SLAs and route issues to appropriate internal teams
- Define, track, and drive team KPIs, including SLA performance, data accuracy, and turnaround time
- Oversee recurring and ad hoc membership reporting using data from multiple sources
- Identify gaps and opportunities and design, document, and implement processes and tools that improve accuracy, efficiency, and partner experience
- Anticipate emerging partner and business needs and plan the team's approach
Requirements:
- Bachelor's degree in business administration, information management, data analytics, or a related field, or equivalent experience
- 7+ years of experience in data analysis, data quality, membership or customer operations, or a related field
- 3+ years of experience managing a team of analysts or similar professionals
- Strong data analysis skills, including pulling and combining data from multiple sources and turning it into actionable insights
- Working knowledge of relational databases and data models
- Proficiency with SQL and reporting or BI tools
- Experience managing queues and meeting SLAs
- Experience driving performance through metrics
- Excellent written and verbal communication skills, including working with external partners
- Preferred: Master's degree in business administration or a related field
- Preferred: Experience in pharmaceutical distribution, healthcare, or a contract/membership environment (e.g., GPO, 340B, or manufacturer-facing roles)
- Preferred: Experience building or redesigning processes and documentation
- Preferred: Certification in data governance, project management, or equivalent
Benefits:
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Similar Jobs
Pharmacy Operations Technician
Specialty pharmacy technician managing prescriptions, prior authorizations, and assistance programs for Florida oncology care. Supporting pharmacy reporting and Director operations remotely.
Manager, Workforce Planning & Operations
Workforce planning manager optimizing staffing, schedules, and real-time operations for a global customer-service provider. Monitoring service metrics and advancing reporting and automation.
IAM Operations Manager
Gerente de Operações IAM na Experian, empresa global de dados e tecnologia. Liderança de serviços de identidade, automação, riscos, controles e equipes multinacionais.
E-Commerce, Wholesale Operations Specialist – AI-Forward
E-commerce operations specialist managing fashion product data, Shopify marketplaces, wholesale offers, and sales administration. Building CRM infrastructure and AI automations for a global fashion distributor.
Associate Director – Development Operations
Associate Director leading Development Operations and Salesforce strategy for Vitamin Angels, a global public health nonprofit. Building fundraising systems, data governance, analytics, and operational infrastructure.
Senior Manager, Ad Operations, Yield
Senior Ad Operations Manager owning Koddi, ad inventory, and yield for Babylist's advertising business. Leading onsite and offsite media operations as Babylist serves expecting and new families.
Service Contracts and Subscription Operations Analyst
Service contracts analyst managing activations, amendments, billing, and revenue schedules for Motorola Solutions’ public-safety technologies. Supporting enterprise workflows across IT, finance, and customer operations.
Operations Manager
Operations Manager orchestrating planning, delivery, budgets, capacity, and SOPs at AIO Logic, a fast-growing technology company. Driving operational excellence, team accountability, and continuous improvement.
Deposit Operations Analyst
Deposit Operations Analyst supporting DDA operations, testing, and conversions for financial institutions. Configuring core banking systems and resolving operational issues remotely with travel.
Loan Operations Analyst
Loan Operations Analyst supporting loan servicing and core banking conversions for TEKsystems financial institution clients. Validating payments, escrow, testing, implementations, and post-conversion stabilization.
Director, Local Study Operations Manager
Clinical operations director leading Amgen’s U.S. study portfolio, resources, vendors, and compliance. Driving execution of innovative biotech clinical trials from feasibility through close-out.
Central Monitoring Operations Manager
Clinical trial monitoring manager overseeing site strategy, risk detection, and compliance for clinical research trials. Safeguarding patient safety, data integrity, and trial outcomes in Bulgaria.
IT Operations Specialist
IT Operations Specialist supporting and securing Alpaca’s global brokerage infrastructure. Managing endpoints, MDM, automation, patching, SaaS access, and Zero Trust operations.
Senior Director of Operations, ACL
Senior Director leading ACL’s global operations transformation at TE Connectivity, a leader in engineered connectors and sensors. Driving supply chain strategy, digitalization, Industry 5.0, and operational excellence.
Operations Officer – Maternity Cover
Remote Operations Officer supporting schools, charities and youth organisations delivering the Duke of Edinburgh’s Award. Managing Licensed Organisation partnerships, training, development plans and participation growth across Nottinghamshire and Leicestershire.
Director, Utilization Management Operations
Utilization Management Operations Director scaling Devoted Health’s healthcare authorization operations. Leading teams, vendors, process redesign, and AI-enabled efficiency improvements.
Trade Operations Manager – APAC
Trade Operations Manager overseeing APAC import-export and export-controls compliance for Cummins, a global power technology company. Reducing regulatory risk and costs across regional operations.
Operations Supervisor – Pre-Contract Ops Support
Supervisor de Operações coordenando projetos, processos e qualidade de IA pré-contrato. QuintoAndar simplifica jornadas de aluguel, compra e venda de imóveis na América Latina.
Care Operations Associate
Care Operations Associate guiding families from school referral to mental-health intake. Managing high-volume calls and improving Marble’s platform processes connecting families with licensed therapists.
Partner Operations Manager
Partner Operations Manager scaling partner onboarding, support, hardware, payments, and reporting. Building repeatable operations for robotics and embodied AI data infrastructure.