Senior Manager – OMNI
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Job Description
Managing IT Application Development teams and facilitating business software solutions to enhance healthcare at Owens & Minor. Leading cross-functional initiatives and ensuring customer satisfaction by leveraging technology solutions.
Responsibilities:
- Identifies innovative and creative business solutions to meet both internal and external customers’ applications needs.
- Educates internal and external customers on how business software applications systems can be leveraged for business value and growth.
- Facilitates the definition of business process and system requirements for new technology initiatives.
- Manages the work of multiple development teams, including planning, risk mitigation, resource forecasting, and delivery.
- Serves as liaison between customers, teammates and other business partners to identify and implement applications improvements.
- Partners and aligns Information Services (IS) with customer business objectives by establishing working relationships at individual and department levels with customers.
- Promotes modern agile/iterative work processes to teams and management to focus on true customer value.
- Ensures the delivery of applications support consistent with end user expectations and service level agreements.
- Monitors customer satisfaction levels with activities executed across IS functions.
- Monitors and reports operational service level agreements across customers and technical operations teams.
- Establishes performance metrics and measurement criteria for internal and external service processes, emphasizing improving overall customer service responsiveness.
- Develops, tracks and reports metrics and key performance indicators (KPI) for the team.
- Monitors and ensures a high level of customer satisfaction with services provided.
- Drives operational efficiencies through oversight of continuous improvement/lean initiatives relating to business software applications systems.
- Manages third party providers, defining work, drafting Statements of Work (SOWs), monitoring performance, evaluating results, and tracking cost and timelines.
- Designs, develops, tests, and validates workflow and process controls with customers and operations teammates.
- Manages migration to production.
- Trains and mentors teammates on applications functionality, operations, and formal continuous improvement methodologies through implementation and go-live processes.
- Provides continued application support after go-live.
- Manages creation and updates to system documentation in accordance with regulatory, financial, legal, and departmental requirements.
- Develops standards, policies and procedures to guide developers and technical support personnel.
- Leads multiple projects and oversees developers to ensure that specifications are met.
- Performs additional duties as directed.
Requirements:
- Bachelor’s Degree, preferably in related field (Computer Science, Information Technology, Information Security, etc.)
- 10 or more years of IT Application Development experience (.NET, C#, ASP.NET, full-stack development)
- 3 or more years of relevant IT supervisory/management experience
- Demonstrated experience with Azure Cloud Architecture, Azure SQL Database, Azure DevOPS, Planning and Implementing Azure Database Resources, Sales Force Integration, Biz Talk Integration
- Excellent communication, presentation, influencing, and reasoning skills
- Strategic mindset with a deep functional knowledge of the Application Development
- Experience facilitating the definition of business requirements
- Experience designing and implementing solutions, including processes and managing change
- Pharmaceutical and/or healthcare business applications experience preferred
- Experience working with many and varied third party vendors
- Strong analytical skills including the ability to make and act on decisions with limited information
- Ability to manage large teams across multiple technology related disciplines
- Experience in development processes (including requirements gathering and analysis design, selection of tools and technologies, release and version control, testing methodologies and deployment management)
- Demonstrated negotiation, persuasion and conflict management skills
- Proven ability to serve as champion for multiple projects simultaneously
- Ability to identify opportunities that lead to operational improvements and/or savings
- Ability to work independently in a team setting involving multiple departments, partners, and business processes
- Strong understanding of leveraging technology solutions to increase efficiency and effectiveness
Benefits:
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after one year of service
- Employee stock purchase plan
- Tuition reimbursement
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