Senior Manager, People Operations
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Job Description
Senior People Operations Manager building HR systems, analytics, and compliance infrastructure. Supporting ShopMy’s creator-commerce platform as it scales.
Responsibilities:
- Own and improve the people data strategy, including HRIS management and data integrity, structure, and security
- Build and run people analytics dashboards and recurring reporting for the People team and business leaders
- Design and operate a people operations service model with ticketing, SLAs, and self-service resources
- Own the HR technology roadmap, including tool evaluation, integrations across HRIS, payroll, benefits, and ATS, and vendor relationships
- Own compliance and audit readiness for people data and processes, including I-9s, EEO-1, and recordkeeping
- Build collaboration processes between People, Finance, Legal, and IT
- Identify and implement automation or AI to reduce manual work
- Advise the VP of People Experience & Operations on scaling People processes organization-wide
- Report directly to the VP of People Experience & Operations
- Potentially build and manage a direct report over time
Requirements:
- 5–8 years of progressive HR operations experience, including meaningful ownership of an HRIS and people data function, ideally in a high-growth technology or startup company
- Hands-on experience building or meaningfully re-architecting people systems and processes
- Strong people analytics skills, including dashboard creation and data-driven decision-making
- Experience designing an internal service delivery model with ticketing, SLAs, and a knowledge base
- Comfort with ambiguity and a build-from-scratch mandate
- High trust and discretion with sensitive employee data
- Experience at a creator economy, marketplace, or consumer technology company (bonus)
- Prior people management experience (bonus)
- Experience implementing or migrating an HRIS (bonus)
- Background in HR compliance/audit, including I-9, EEO-1, or SOC2-adjacent controls (bonus)
- Must complete employment authorization verification through Form I-9/E-Verify upon hire
Benefits:
- Equity in ShopMy; all roles receive equity
- Every employee builds and grows their own ShopMy page
- 401(k) with 3% employer contribution, fully vested
- Medical, dental, and vision benefits, including a 100% employer-paid medical option and dependent coverage
- Virtual mental health support, urgent care, and primary care visits at no cost for employees and dependents
- Flexible PTO, including birthday off
- 13 company holidays
- 14 weeks of paid parental leave
- Remote-first culture with an NYC HQ
- Workplace and wellness stipends, including home office support and Wellhub membership
- 100% employer-paid disability and life insurance
- Health Care FSA/HSA
- Annual company offsite
- Quarterly team co-locations
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