Senior Manager, Strategic Rideshare Operations – Growth
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Job Description
Senior Manager overseeing marketplace growth and driver acquisition for SafeRide Health. Building operational frameworks and ensuring compliance in the development of a new independent driver network.
Responsibilities:
- Build and optimize the end-to-end driver funnel, including sourcing, signup, credentialing, activation, and retention
- Identify and activate high-value rideshare channels, existing NEMT drivers, and local recruits
- Design and execute recruiting experiments across events, outreach, referrals, and incentive structures
- Translate driver objections, drop-off points, and churn insights into improvements across onboarding, communications, and support
- Develop market-specific playbooks for low-density environments focused on trust, earnings predictability, and route quality
- Evaluate and prioritize markets, neighborhoods, and driver segments for launch and scale
- Build and refine operating playbooks across onboarding, credentialing, training, dispatch, ride execution, and payouts
- Partner with Credentialing, Legal, and Compliance to ensure regulatory adherence and audit readiness across markets
- Collaborate with Product and Strategy to improve systems including Salesforce workflows, routing logic, and driver experience
- Help shape pricing, route design, acceptance rules, and support flows to meet reliability and unit economics goals
- Develop scalable SOPs to transition IDN from pilot to broader rollout
- Identify operational gaps early and implement solutions before they scale
- Spend time in-market to understand driver behavior, local dynamics, and route feasibility
- Build relationships with drivers and community partners while influencing without direct authority
- Bring field insights into strategic decisions on recruiting, onboarding, routing, and retention
- Operate effectively in ambiguity, balancing speed with sound judgment in a regulated healthcare environment
- Contribute to IDN organizational design, hiring, and workflow development as the network grows
- Own key marketplace metrics including funnel conversion, driver activation, ride completion, retention, and member experience
- Use data and field insights to improve supply efficiency, route quality, and driver satisfaction
- Rapidly test hypotheses, run experiments, and codify learnings into repeatable playbooks
- Stay current on marketplace and contractor network best practices to improve performance and scalability
Requirements:
- 5+ years of experience in marketplace operations, city/regional operations, launch operations, supply growth, or similar high-ownership roles
- Proven experience building or scaling a distributed workforce, contractor network, or partner ecosystem
- Demonstrated ownership of acquisition, activation, retention, and reactivation funnel metrics
- Strong analytical and operational judgment with experience using data, dashboards, and experimentation to drive decisions
- Excellent communication and stakeholder management skills across independent contractors and cross-functional teams
- Strong entrepreneurial mindset with the ability to operate in ambiguity and fast-paced environments
- Willingness to travel frequently and spend time in-market, particularly in Texas
- Bachelor’s degree or equivalent practical experience
Benefits:
- We offer a remote-first work environment
- competitive compensation
- comprehensive benefits including:
- Career growth and development opportunities in a mission-driven organization
- Competitive salary, annual bonus opportunities, and equity options
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Generous PTO, paid company holidays, and paid parental leave
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