Senior Manager, Technical Consulting
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Job Description
Technical Consulting Manager leading a team at Ramp, a financial operations platform. Focused on team performance, operational execution, and customer outcomes in a high-growth environment.
Responsibilities:
- Manage and coach a team of Technical Consultants, ensuring consistent delivery, customer satisfaction, and ongoing career development
- Own hiring, onboarding, and performance management for your team, fostering a high-performance and inclusive team culture
- Oversee execution of activation and expansion engagements - ensuring your team adheres to best practices and delivers outcomes aligned to Ramp’s goals
- Serve as a player-coach by continuing to own select customer engagements while driving enablement, quality, and accountability across your team
- Act as a point of escalation for technical blockers or ambiguous project challenges; help ICs navigate customer friction and internal alignment issues
- Partner cross-functionally with Post Sales Teams, Product, Engineering, and CX teams to align on roadmap, feedback loops, and capacity planning
- Drive operational rigor through forecast planning, workload balancing, and continuous process improvement
- Lead internal initiatives to scale technical consulting capabilities, improve playbooks, and build repeatable success across the org
- Make judgment calls in ambiguous situations where no process or precedent exists - and help others learn to do the same
- Translate broader org strategy into tactical execution through clear prioritization, communication, and enablement
Requirements:
- 5+ years of experience in solutions management, technical consulting, customer success, or implementation leadership
- 2-3 years of experience managing individual contributors and owning team outcomes
- Proven success in balancing hands-on project work with people leadership and internal operations
- Deep understanding of ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics), APIs, and finance/accounting workflows
- Ability to assess and guide technical solution design while bringing clarity to ambiguity and unblocking teams with sound judgment
- Strong people management and coaching skills, with experience developing ICs and driving accountability
- Cross-functional collaboration experience with Post Sales Team, Product, Engineering, Sales, and CX
- Exceptional communication skills - able to advocate for your team, align stakeholders, and guide customer expectations
- Bias toward action, ownership, and continuous improvement in a high-growth, fast-changing environment
Benefits:
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
- Parental Leave
- Pet insurance
- Centralized home-office equipment ordering for all employees
- Health and Wellness stipend
- In-office perks: lunch, snacks, drinks, and more
- Budget for intra-office travel
- Relocation support to NYC or SF (as needed)
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