Senior Partner Solutions Consultant

Posted 10hrs ago

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Job Description

Senior Partner Solutions Consultant in observability for sales managers and ecosystem partners. Leading partner engagements and ensuring technical enablement across the partner lifecycle.

Responsibilities:

  • Serve as the primary technical arm for the Partner Sales Go-To-Market (GTM) engine, supporting our sales managers and ecosystem partners.
  • Design and execute structured enablement plans for assigned partners, delivering workshops, "train-the-trainer" sessions, and technical coaching to close skill gaps and build technical autonomy.
  • Act as an observability architect and "Swat Team" member for high-value partner-led opportunities, assisting with complex solution design, demonstrations, and Proofs of Value (POVs).
  • Serve as an "air traffic controller" between internal teams (AEs, SCs, TSMs) and partners to determine the best route to success for every customer opportunity sourced by Partners.
  • Maintain project-level discipline for all engagements, tracking risks, resource utilization, and status in central systems.
  • Channel "in the trenches" insights from partners and customers back to internal Product and Practice teams to influence the future roadmap and GTM strategy.
  • Oversee partner-led project delivery to ensure high-quality outcomes, guiding partners through proven implementation playbooks, serving as a technical escalation point, and monitoring project health against Customer Satisfaction (CSAT) targets.

Requirements:

  • 5+ years of hands-on experience in technical consulting, solutions architecture, or senior engineering, with a focus on cloud and application performance technologies.
  • Deep technical knowledge of Observability concepts (APM, Infrastructure, Log Management) and the ability to articulate technical value to both engineers and leadership.
  • Exceptional communication and negotiation skills with the ability to manage and influence diverse internal and external stakeholders without direct authority.
  • Understanding of how to build sustainable technical businesses within a partner network (SIs, MSPs, Resellers).
  • Ability to manage multiple workstreams with a focus on clear expectations, milestone tracking, and measurable outcomes.
  • Experience in capacity planning and advising partners on resource needs to support upcoming project pipelines.

Benefits:

  • healthcare
  • dental
  • vision
  • parental leave and planning
  • mental health benefits
  • 401(k) plan and match
  • flex time-off
  • 11 paid holidays
  • volunteer time off
  • other competitive benefits