Senior Product Specialist, ePCR – Fire Software
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Job Description
Senior Product Specialist supporting Digitech’s EMS billing software through ePCR and Fire product documentation, release coordination, and customer training.
Responsibilities:
- Support the ongoing development, enhancement, and delivery of Digitech’s ePCR and Fire software solutions
- Maintain and update product requirements, feature documentation, and functional specifications
- Attend product planning, development, and cross-functional meetings and document decisions, action items, and requirements changes
- Create and maintain customer-facing product documentation, user guides, and knowledge base content
- Draft, edit, and publish release notes for software enhancements and product updates
- Develop, script, record, and maintain software training videos and learning materials
- Manage customer training libraries and educational resources
- Track product release milestones, deliverables, and dependencies across Product, Development, QA, and Support teams
- Assist with release readiness planning and cross-functional coordination
- Monitor documentation updates associated with new releases and product enhancements
- Coordinate internal and external release communications
- Partner with Product Owners to maintain accurate product requirements documentation
- Support testing efforts by validating documented functionality and acceptance criteria
- Ensure consistency and quality across customer-facing product communications
- Identify process improvements for product documentation, release management, and training effectiveness
- Assist with special projects supporting product management and customer enablement initiatives
- Perform additional related duties as assigned
Requirements:
- High School Diploma required
- Bachelor’s Degree preferred
- 3+ years of experience in product operations, product support, technical writing, software documentation, training development, or related field
- Exceptional written communication and organizational skills
- Experience creating technical documentation and customer-facing materials
- Strong project coordination and follow-through skills
- Ability to manage multiple priorities in a fast-paced software environment
- Experience with documentation management platforms and collaboration tools
- Experience with video creation, screen recording, and editing software such as Camtasia, Loom, or similar preferred
- Experience supporting SaaS or software product organizations preferred
- Experience using or administering ePCR or Fire software solutions preferred
- Minimal travel required
Benefits:
- Competitive salary, commensurate with experience
- Comprehensive benefits package
- 401(k) Plan
- Equal Opportunity Employer
- Inclusive workplace that promotes and values diversity
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