Senior Program Manager – Enterprise PMO
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Job Description
Senior Program Manager optimizing enterprise project delivery, reporting, and process improvement for telecommunications provider Hotwire. Coordinating cross-functional teams, vendors, budgets, and organizational change.
Responsibilities:
- Identify and integrate enterprise program management best practices
- Develop methods and procedures supporting Hotwire Communication’s enterprise operations
- Plan and schedule projects, manage budgets, track results, and provide reporting and oversight
- Coordinate internal resources and third-party vendors for project execution
- Define project scope and objectives with relevant stakeholders and ensure technical feasibility
- Develop and maintain detailed project plans and monitor progress
- Establish relationships with internal stakeholders and external vendors
- Identify processes and reports to automate, simplify, eliminate, integrate, and standardize
- Manage changes to project scope, schedules, and costs using appropriate verification techniques
- Manage multiple projects and teams concurrently
- Drive end-to-end process improvements and efficiencies across cross-functional teams
- Partner with construction and operations organizations to deliver key metrics
- Perform data analysis and risk management
- Prepare and present project status reports to upper management
- Provide project coordination for the Service Delivery organization, including local OSP and ISP organizations
- Coordinate meetings, deadlines, requirements, and deliverables with departments and vendors
- Apply Organizational Change Management strategies to remove roadblocks and execute project plans
- Perform other duties as assigned by the supervisor
Requirements:
- Bachelor’s degree or equivalent project management experience
- At least 8+ years of relevant work experience
- Ability to effectively engage, interact, and communicate with all organizational levels and external stakeholders
- Experience driving process improvement across diverse teams
- Experience in reporting, analysis, and ROI analysis
- Expert-level proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Knowledge of cable and telecommunications products and services
- Knowledge of cable billing and dispatch systems and Salesforce.com
- Understanding of Hotwire’s “White Glove” culture and company principles
- Strong project management skills and knowledge of project management tools
- Strong understanding of contract language and other agreements
- Understanding of how field organizations operate
Benefits:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts for employees who live on a property serviced by Hotwire, including discounted high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
- Remote work arrangement
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