Senior Sales Engineer – AI
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Job Description
Senior Sales Engineer driving enterprise AI solutions in contact centers. Leading technical discussions and mapping AI capabilities to business needs remotely for PH-based clients.
Responsibilities:
- Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.
- Understand customer pain points in contact centers and map them to AI-powered solutions.
- Deliver compelling technical presentations and demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions.
- Translate business requirements into AI solution architectures, collaborating with product and engineering teams.
- Respond to RFPs/RFIs with detailed technical responses and solution designs.
- Advise clients on AI adoption strategies, integration with Contact Centre platforms, and industry best practices.
- Stay up to date on AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption.
Requirements:
- At least 7 years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting
- Prior experience with Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect)
- Experience in the Conversational AI space.
- Project management and/or business consulting experience in the contact center industry.
- Experience in managing large and strategic accounts.
- Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.
- Strong ability to explain technical concepts to both technical and non-technical stakeholders.
- Proven track record in supporting enterprise sales cycles and closing large deals.
- Excellent communication, presentation, and stakeholder management skills.
- Fluency in English (written and spoken).
Benefits:
- Work from Home
- Health insurance
- Flexible work arrangements
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