Senior Salesforce Platform Engineer
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Job Description
Senior Salesforce engineer delivering secure CRM, integration, and automation solutions. Supporting federal government agencies through governed platform delivery, troubleshooting, and sustainment.
Responsibilities:
- Support the CRM, Integration, and Platform Services workforce
- Deliver Salesforce configuration, development, integration, troubleshooting, and sustainment work with minimal oversight
- Design, configure, develop, integrate, test, document, and sustain Salesforce capabilities using Sales Cloud, Service Cloud, Experience Cloud, OmniStudio, Flow, Apex, Lightning Web Components, APIs, DevOps Center, and Salesforce integration patterns
- Support CRM data models, sharing models, role hierarchies, automation, Lightning experiences, integrations, reporting, and environment management
- Translate business, mission, security, accessibility, and operational requirements into practical technical solutions
- Support platform architecture, backlog refinement, implementation planning, release readiness, and production transition activities
- Develop reusable patterns, configuration standards, automation, documentation, and support procedures
- Troubleshoot complex issues across platform configuration, code, data, APIs, identity, security, performance, and user experience
- Collaborate with government stakeholders, architects, engineers, product owners, cybersecurity, privacy, data, infrastructure, QA, operations, change management, and business users
- Maintain technical documentation, design decisions, implementation notes, test evidence, and operational runbooks
Requirements:
- Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related discipline, or equivalent work experience
- 6+ years of experience in senior platform engineering or application development, preferably in complex enterprise or government environments
- Hands-on experience with Salesforce implementation, configuration, development, integration, testing, or operations
- Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes
- Strong hands-on knowledge of Salesforce capabilities, implementation patterns, administration, development, integration, and lifecycle management
- Ability to design and implement secure, supportable, upgrade-aware solutions that avoid unnecessary customization and reduce technical debt
- Experience with APIs, identity and access controls, data management, testing, monitoring, troubleshooting, and release coordination
- Ability to document technical designs, configuration decisions, operational procedures, test results, and risks in clear business and technical language
- Strong communication skills with the ability to work across government stakeholders, product owners, engineers, QA, cybersecurity, and operations teams
- Ability to obtain a Public Trust clearance
- Desired: Salesforce Administrator, Platform Developer, Platform App Builder, Sales Cloud, Service Cloud, Experience Cloud, Sharing and Visibility Architect, Application Architect, System Architect, or CTA credential
- Desired: Experience supporting federal government IT environments, Public Trust programs, or regulated enterprise delivery
- Desired: Experience with Section 508, cybersecurity, auditability, data protection, and operational documentation expectations
- Desired: Experience with DevSecOps practices, CI/CD pipelines, automated testing, infrastructure as code, or platform release automation
- Desired: Knowledge of federal security and compliance concepts including NIST controls, FISMA, FedRAMP-authorized services, audit evidence, and least privilege
- Desired: Experience improving platform governance, reuse, documentation, observability, and operational readiness
- Desired: Familiarity with Microsoft 365, ServiceNow, Atlassian, Snowflake, data catalog, CRM, or enterprise integration ecosystems
Benefits:
- Health, dental and vision insurance
- 401K with company matching
- Flexible spending accounts
- Paid holidays
- Three weeks paid time off
- Extraordinary benefits package
- Competitive compensation
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