Senior ServiceNow Developer – Architect
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Job Description
Senior ServiceNow Developer/Architect managing O&M and enhancements for Library of Congress ServiceNow applications. Requires extensive ServiceNow and IT experience with a focus on scoped applications.
Responsibilities:
- Senior ServiceNow scoped-application architect/developer to lead O&M and enhancement work for three Library of Congress ServiceNow applications: PrePub Book Link, MARS, and ISSN Uplink
- The candidate must be able to inherit custom scoped applications, analyze existing code and workflows, estimate backlog stories, develop fixes and enhancements, support ServiceNow upgrades, coordinate Dev/Test/Production promotion, and work directly with product owners, business testers, the ServiceNow platform team, OCIO security, and the COR
- The candidate must demonstrate hands-on development experience in complex, scoped applications, including ServiceNow Customer Service Management/Customer Service module, AngularJS, Service Portal, HTML/CSS, scripting, workflow logic, integrations, JSON, and Python
Requirements:
- 12+ years of IT experience
- 7+ years of ServiceNow experience
- Hands-on work with complex custom/scoped ServiceNow applications
- ServiceNow Customer Service module / CSM experience
- AngularJS web development experience
- HTML/CSS experience
- Complex workflows, integrations, scripting, business rules, client scripts, UI actions, scheduled jobs, notifications, and portal work
- JSON and Python
- Automation of ServiceNow or integration components
- MARC21 and ONIX understanding
- Familiarity with ISBN, ISSN, and ISNI standards
- Experience with Integrated Library Systems, preferably FOLIO , Voyager, Alma, OCLC Connexion, Koha, Sierra, or other cataloging/acquisitions systems
- Strongly Preferred: ServiceNow Service Portal development for public/external users
- Experience with publisher, library, cataloging, acquisitions, metadata, serials, or bibliographic workflows
- Experience building or maintaining MARC export/import logic
- Experience parsing XML/ONIX files and mapping metadata to application records
- API integration with FOLIO or another ILS
- Experience with ServiceNow MID Server
- Experience with update sets and ServiceNow application repository promotion
- Experience supporting annual ServiceNow upgrades
- Section 508/accessibility testing exposure
- Federal client experience
- Experience writing sprint estimates and working in Kanban/Scrum delivery
- Mandatory Certifications: Active/verifiable ITIL v3 or higher
- Active/verifiable ServiceNow Certified System Administrator
- Active/verifiable ServiceNow Certified Application Developer
- Active/verifiable ServiceNow Certified Implementation Specialist; CIS–CSM preferred.
- Other CIS specialties may be acceptable only if the candidate otherwise meets the exact ServiceNow CSM/scoped-app requirements
Benefits:
- Competitive Employee Health Insurance options including dental
- 100% company paid vision plan
- 401K plan with generous company match and no vesting period
- 100% company paid life insurance
- 100% company paid long and short-term disability insurance
- Training allowance
- PTO
- more
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