Senior Solution Consultant – Post-Sales, Platform
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Job Description
Solution Consultant responsible for onboarding clients and troubleshooting on Socure's identity verification platform. Requires 2–4+ years of experience in fast-paced, collaborative environments.
Responsibilities:
- Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs.
- Support technical integrations by working with client teams and providing input on best practices.
- Contribute to early-stage client success by ensuring the solution is implemented effectively.
- Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams.
- Work alongside internal teams to make sure client questions are addressed quickly and thoroughly.
- Participate in ongoing optimization efforts to improve the client experience.
- Gather and document technical and functional requirements from clients.
- Help translate client workflows into effective product configurations.
- Assist in resolving integration or product issues, escalating as needed.
- Deliver introductory training sessions and walkthroughs to help clients get started confidently.
- Contribute to the creation of documentation and internal resources to support common onboarding patterns.
- Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements.
- Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience.
Requirements:
- 2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company.
- Working knowledge of APIs, data integration, and web-based platforms.
- Comfortable explaining technical concepts to clients in a clear and approachable way.
- Ability to manage multiple client needs and timelines in a structured and organized manner.
- A collaborative attitude with a willingness to learn and adapt.
- Bachelor’s degree or equivalent experience in a technical or related field.
- Familiarity with identity verification, fraud prevention, or data platforms.
- Exposure to enterprise customer environments and technical stacks.
- Experience in a startup or high-growth SaaS environment.
Benefits:
- Offers Equity
- Offers Commission
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