Senior Workato Integration Engineer
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Job Description
Senior Workato Integration Engineer designing scalable Workato integrations for Five9’s cloud contact center software. Establishing enterprise standards, secure automation, and AI-enabled workflows.
Responsibilities:
- Design, build, and maintain enterprise-grade integrations and automations using Workato
- Define and maintain integration standards, reusable patterns, and design guidelines
- Standardize error handling across recipes, including retry logic, dead letter queues, compensating transactions, alerting, and logging
- Optimize Workato recipes for performance and cost
- Support and maintain integrations between UKG Pro, Deel, Greenhouse, Degreed Learning Experience Platform, Replicon, and other business applications
- Design and implement secure authentication patterns and manage secrets according to least privilege principles
- Design enterprise integration architecture and lead technical discussions with architects and business stakeholders
- Troubleshoot complex cross-system production issues and drive them to resolution
- Improve integration and data documentation, leveraging AI tools such as Copilot where appropriate
- Evaluate and incorporate Workato AI capabilities, including MCP, Workato Genies, and Agent Studio, into Five9’s automation strategy
- Mentor other integration engineers and help grow the team’s technical capabilities
- Stay current with Workato platform updates, integration best practices, and emerging AI-driven automation capabilities
Requirements:
- Minimum of 5 years of hands-on integration experience
- Workato certification required (e.g., Workato Automation Pro or higher)
- Strong hands-on experience with REST APIs, including HTTP methods, authentication, pagination, rate limits, webhooks, and JSON payloads
- Experience designing reusable, versioned APIs and integrations
- Strong understanding of authentication and security practices, including OAuth 2.0, JWT, API keys, Basic Auth, SAML, certificates, secret management, encryption, and least privilege access
- Proficiency working with JSON and XML, including parsing, transformation, and mapping of complex payloads
- Experience with data transformation, including mapping, filtering, aggregation, cleansing, deduplication, and schema conversion
- Working knowledge of SQL, including querying databases, troubleshooting, and relational data models
- Experience implementing robust error handling, including retry logic, dead letter queues, compensating transactions, alerts, logging, and graceful failure handling
- Understanding of event-driven architecture, including webhooks, event streams, asynchronous processing, and message-based integrations
- Familiarity with common integration patterns, including request/response, publish/subscribe, polling, batch processing, ETL, orchestration, and choreography
- Experience with, or strong interest in, business applications such as Salesforce, NetSuite, GCP, UKG, Deel, Ramp, Jira, Freshservice, and Coupa is a big plus
- Familiarity with Workato’s emerging AI capabilities, including MCP, Workato Genies, and Agent Studio, is a big plus
- Experience with version control and CI/CD practices for integration development is a plus
- Familiarity with monitoring and observability tooling is a plus
- Awareness of data privacy and compliance considerations such as GDPR and SOC 2 is a plus
- Strong analytical, troubleshooting, and communication skills
- Ability to lead technical discussions and mentor other engineers
- Ability to work independently and collaboratively across a distributed, global team
Benefits:
- Team-first culture
- Inclusive environment that empowers employees to be their authentic selves
- Reasonable accommodations for qualified individuals with disabilities throughout the application and interview process
- Technical depth and growth opportunities
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