Senior Solutions Architect
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Job Description
Senior Solutions Architect consulting with enterprise customers at C1 to develop measurable strategy-based technology solutions. Leverages expertise in collaboration and customer experience solutions across various industries.
Responsibilities:
- Serves as the subject matter expert in a key area such as: 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance)
- Works with Business and IT Leaders to identify customer needs, issues and interests to formulate a strategy that will achieve business objectives
- Provides solution consulting, technical architecture and sales support for account opportunities
- Provides live demonstrations for customers and sales teams
- Develops and maintains technical competency and related certifications for all core products and solutions areas
- Performs Strategic Road-mapping Sessions with customers
- Participates in User Groups and Conferences as required
- May publish content to the Public sphere as it pertains to area of expertise (Social Media, Linked In, White Papers, etc.)
- Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge
- Provides timely and accurate deliverables to customers including statements of work and product architectures
- Participates in Solution Deliverables at the direction of the Solution Architect
- Ensures productive relationships with manufacturer technical peers
- Assumes responsibility of being dedicated to Top Accounts or Top Account Managers as needed
Requirements:
- 7-10 years in Collaboration and Customer Experience
- Broad and general knowledge of Collaboration, Customer Experience and Infrastructure
- Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions
- Subject matter expertise related to SIP and Cloud based Services and architectures
- Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP
- Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc.
- Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint
- Excellent presentation skills
- Exceptional customer facing skills
- Excellent verbal and written communication skills
- Excellent relationship and collaboration skills
- Certifications or equivalent experience in area of focus
- Ability to work independently with minimal direction resulting in an accurate solution architecture for the client
- Able to manage multiple simultaneous work assignments
- Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology
- Accustomed to working in virtual office environment
Benefits:
- 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
- Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
- RX Home Delivery
- HSA with Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision (2 plans: 12-month and 24-month frames allowance)
- FSA Plans (Healthcare, Dependent Care and Limited Purpose)
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Term Disability
- Long Term Disability (2 plans: Employer-paid or optional Self-paid)
- Paid Parental Leave (4 weeks at 100%)
- Employee Assistance Plan
- Voluntary Life Insurance for team member, spouse and child
- Voluntary Accidental Death for team member and spouse
- Legal/ID Theft Plans
- TeleHealth
- Wellness via Omada Health (healthy living solution)
- Travel Assistance
- Business Travel Accident Coverage
- Medical for foreign travel coverage
- Employer-paid Pet Telehealth
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Volunteer Time Off
- 10 Holidays
- Summer Sizzle
- On Demand Pay (Daily Pay)
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