Senior Solutions Consultant, Payer Operations – Provider RCM
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Job Description
Senior Solutions Consultant connecting Sales & Deployment teams to enhance workflow efficiency. Focusing on provider revenue cycle management in the AI industry.
Responsibilities:
- Sit at the intersection of our Sales & Deployment teams.
- Help win deals faster by bringing deep workflow credibility into the sales process.
- Partner closely with customers and our deployment team after the sale.
- Support discovery, scoping, workflow design, ROI modeling, implementation planning, and agent verification.
- Become a trusted advisor to operational stakeholders, especially across provider revenue cycle and adjacent back-office workflows.
- Go deep on current-state workflows, edge cases, escalations, handoffs, and exception handling.
- Support deployment teams post-sale with workflow design, implementation planning, validation, and customer conversations.
- Work alongside Deployment Strategists and Deployment Engineers to ensure requirements are gathered thoughtfully.
- Reduce avoidable back-and-forth by bringing domain context into conversations.
- Support agent verification by manually reviewing outputs and identifying gaps.
- Partner with GTM and Deployment to create a tighter feedback loop.
- Codify the playbook for discovery, scoping, workflow validation, ROI framing, and verification.
Requirements:
- 4–8+ years of experience in roles like solutions consulting, implementation consulting, solutions architecture, workflow consulting, operational consulting, or similar in healthcare, enterprise software, or services.
- Real depth in provider revenue cycle management and/or payer operational workflows.
- Knowledge of workflows like prior authorization, claims, denials, eligibility, utilization management, claims adjudication and editing, overpayment and recovery workflows, provider data management, member services, care management, or health plan back-office operations.
- Excellent at building trust with customers — from frontline operators to senior leaders.
- Comfortable in both pre-sales and post-sales environments.
- Highly structured and analytical: ability to take a messy workflow and translate it into a clear implementation plan.
- Comfortable with ROI framing and can connect operational pain points to measurable business value.
- Work well cross-functionally and partner with AEs, Deployment, Product, and Engineering.
- Strong bias to action and are willing to do the detailed work required.
Benefits:
- A chance to be an early team member at a fast-growing, ambitious company
- The opportunity to push the boundaries of what’s possible with AI
- A modern stack and the latest tools to do your best work
- Competitive salary and meaningful equity
- Unlimited PTO
- Fun team offsites, past trips include Iceland, Lisbon, Cancun, and Costa Rica
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