Software Implementation Specialist
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Job Description
Onboarding Specialist handling implementation for Rentvine, a property management software company. Leading project management and customer training with a focus on smooth onboarding experiences.
Responsibilities:
- Act as the project manager for onboarding, guiding clients through each phase of implementation from kickoff to go-live
- Conduct regular video calls with customers to provide training, updates, and guidance
- Enter and reformat client data from reports using Excel to align with Rentvine’s import requirements
- Track onboarding progress, manage timelines, and ensure all milestones and deadlines are met
- Collaborate closely with internal departments, including Support, Sales, Product, Applications & Screening, and Finance, to ensure a smooth and efficient onboarding experience
- Proactively identify and resolve issues that may impact onboarding timelines, ensuring the project progresses smoothly and stays on schedule
- Train clients on how to implement their current processes into our software and support successful product adoption.
Requirements:
- 2+ years of experience in onboarding, implementation, customer success, or a related client-facing role
- Strong verbal and written communication skills, especially in leading video-based training and meetings
- Advanced Excel/GoogleSheets skills, including data entry, formatting, formulas (e.g., VLOOKUP), and data cleanup
- Exceptional organizational and time-management abilities with a consistent track record of meeting deadlines
- A proactive and dependable work ethic with a keen attention to detail
- Property management experience or familiarity with industry software is a strong plus.
Benefits:
- Team-first culture
- Professional growth opportunities
- Supportive work environment
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