Senior Solutions Engineer
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Job Description
Sr. Solutions Engineer designing demos and HR-tech solutions for Betterworks’ enterprise customers. Partnering with Sales, Product, and Customer Success to improve performance management outcomes.
Responsibilities:
- Partner with Sales, Customer Success, and Product teams to design and deliver solutions for Enterprise customers
- Collaborate with Account Executives during sales cycles to uncover business challenges and align solutions with HR and leadership priorities
- Prepare demo environments showing technical and business outcomes of Betterworks software
- Deliver tailored product demonstrations, proof-of-concepts, and solution overviews
- Demonstrate how technical features produce positive business outcomes
- Translate HR processes into scalable solution configurations
- Design and manage sandbox and trial environments
- Ensure solutions meet security, compliance, and IT standards and support InfoSec and procurement reviews
- Support early customer onboarding and implementation and ensure a smooth handoff from sales to services
- Advise HR executives on ROI and outcomes related to engagement, retention, and productivity
- Provide technical and functional expertise during executive briefings, CAB meetings, and Innovation Days
- Provide market and customer feedback to Product Management for roadmap prioritization
- Collaborate with Customer Success and Professional Services to ensure consistent solution delivery and customer outcomes
Requirements:
- 4+ years of experience in Enterprise Solutions Engineering, Pre-Sales Consulting, or Customer Success/professional services at a SaaS company
- Strong knowledge of related HR processes, including talent development, succession, skills, and engagement
- Strong experience in enterprise SaaS operating systems and HR Tech software
- Technical proficiency with SaaS integrations, including APIs, HRIS, SSO, and collaboration tools
- Exceptional presentation skills for technical and business audiences, from IT leaders to CHROs
- Strong analytical and problem-solving skills
- Comfort in fast-paced, high-growth environments and ability to influence across functions
- Passion for improving employee experience and business outcomes through performance management
- Experience in a fast-paced startup environment is a bonus
- Background in consulting or enterprise HR technology is a bonus
- Familiarity with security and compliance frameworks such as SOC2 and GDPR is a bonus
- Must adhere to information security policies and procedures
- Must participate in information security awareness and training programs
- Must handle data according to data classification and handling guidelines
- Must report information security incidents according to company policies and procedures
Benefits:
- Opportunity to shape how leading organizations drive performance and employee success
- Opportunity to bring unique skills and perspective to HR Technology
- Work alongside visionary HR leaders and innovative product teams
- Collaborative company culture committed to customer outcomes and employee growth
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