Senior Technical Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Technical Account Manager at Astra responsible for customer technical success and integration support. Collaborating with clients and internal teams to solve complex technical issues as a mission-driven fintech company.
Responsibilities:
- Manage and provide technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner.
- Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations.
- Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service.
- Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation.
- Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary.
- Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication.
- Identify areas to improve operational efficiencies and onboard our customers more quickly and effectively.
Requirements:
- 5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationships
- Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools.
- Strong project management skills, capable of influencing internal and external partners to stay on schedule
- Strong troubleshooting skills and the ability to navigate technical issues, provide prompt solutions, investigate and resolve integration or data flow issues.
- Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations.
- Experience with support systems like Zendesk, Pylon (or similar ticketing platforms).
- A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams.
- A proactive, detail-oriented approach and willingness to document solutions and processes for future use.
- Proactive mindset - you seek out ways to improve systems and enable others
Benefits:
- Competitive compensation with equity in a growing fintech company.
- Remote-first culture with flexible working arrangements
- Small team, big impact — your work directly supports Astra’s ability to scale responsibly
- Professional growth opportunities in compliance and risk management
- Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards
Similar Jobs
Technical Account Manager
Technical Account Manager refining AI agents to enhance customer B2B outreach and engagement strategies. Join a fast-growing SaaS firm revolutionizing event marketing and maximizing ROI.
Technical Customer Consultant – eMobility
Technical Customer Consultant for eMobility managing technical inquiries and customer support. Working remotely in a supportive team environment with training in Berlin.
Technical Account Manager – Digital Signage
Business Operations Coordinator overseeing Salesforce CRM and ensuring governance workflows for partnership contracts. Engaging in financial administration and supporting business development initiatives.
Technical Account Manager
Technical Account Manager acting as primary technical advisor for enterprise clients on low-code platform implementations. Ensuring optimal system performance and advising on best practices.
Bilingual Senior Technical Account Manager – Customer Success
Bilingual Senior Technical Account Manager at ClickUp driving customer success and enabling platform adoption through strategic support and technical partnership.
Technical Account Manager
Technical Account Manager at Boomi providing expert advisory to clients on integration and automation solutions. Building strong relationships and delivering best practices for customer success.
Technical Account Manager
Technical Account Manager responsible for customer success management and account growth at Arch Systems. Collaborating with clients and technical teams on technology deployments in global manufacturing environments.
Technical Account Manager
Technical Account Manager guiding customers to integrate optimization technology into software solutions. Collaborating with teams to maximize business value through effective implementation.
Technical Account Manager
Technical Account Manager serving as a trusted advisor for customers using VulnCheck's cybersecurity intelligence. Focused on successful deployment and value realization across security programs.
Senior Technical Account Manager
Senior Technical Account Manager at Rithum, guiding integration planning and providing oversight for enterprise clients. Collaborating with teams to enhance platform performance and drive optimization initiatives.
Technical Account Manager – Openstack
Technical Account Manager at Red Hat providing personalized support to enterprise customers. Building relationships and ensuring effective use of Red Hat's technical offerings.
Operations Technical Account Manager
Technical Account Manager providing customer advocacy and support for Red Hat Ansible Automation Platform. Collaborating with engineering and managing relationships within the U.S. Eastern or Central Time Zone.
Technical Account Manager
Technical Account Manager working with customers to enhance their use of a fraud prevention platform. Driving value through collaboration and strategic communication.
Technical Account Manager – Pharmaceutical Ingredients
Technical Account Manager joining Univar Solutions' Pharmaceutical Ingredients team to build strong customer relationships and drive sales growth in Mexico. Responsibilities include customer support, technical consultations, and sales pipeline management.
Head of Technical Account Managers
Leading a team of Technical Account Managers at VulnCheck to ensure customer success and value realization. Collaborating across departments to integrate vulnerability intelligence into customer processes.
Technical Account Manager
Senior Technical Account Manager owning strategic accounts at Clerk. Blending product expertise with relationship management for customer success.
Frontline Technical Services Manager
Frontline Technical Services Manager overseeing service desk operations and ensuring exceptional service delivery for Net at Work. Leading a team in a 24/7 MSP environment to enhance client experience.
Technical Account Manager, Portuguese Speaking
Technical Account Manager at Nerdio managing customer accounts and providing technical guidance. Focused on optimizing usage of Azure Virtual Desktop and enhancing customer experience.
Technical Account Manager
Technical Account Manager overseeing technical relationships and customer engagements at Contrast Security. Coordinating with internal teams to ensure successful outcomes and high customer satisfaction.
Technical Account Manager
Technical Account Manager at TTEC Digital managing client relationships and driving platform adoption in AWS contact center ecosystems.