Technical Account Manager, Spanish Speaking
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Job Description
Technical Account Manager responsible for customer success and technical support in cybersecurity. Collaborating with sales teams and managing customer support inquiries while providing effective technical solutions.
Responsibilities:
- Serve as a technical contact and augment our customer support teams
- Participate with onboarding process
- Perform quarterly health checks and business reviews
- Participate in TAM on-call rotation helping answer customer inquiries and case escalation requests
- Escalate customer issues to management when appropriate
- Leverage internal technical expertise to provide effective solutions to customer issues
- Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product
- Drive support cases to ensure issues are being resolved in a timely manner
Requirements:
- Bachelor’s Degree or equivalent experience
- Fluency in English and Spanish
- Experience working with Windows Operating Systems
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Excellent customer service skills and ability to quickly establish technical credibility with customers
- Excellent communication skills, written and verbal
- Proven problem-solving skills
- Collaborative attitude
- Commitment to customer success
Benefits:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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