Senior Technical Account Manager
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Job Description
Technical Account Manager focusing on customer relationships in API Security solutions. Owning technical partnerships and driving product adoption for client security goals.
Responsibilities:
- Owning the technical relationship with customers from onboarding through renewal
- Delivering technical deep-dives and custom product demonstrations to both security teams and executive-level decision-makers.
- Familiarizing yourself with customer environments, requirements, and milestones in order to help drive value
- Keeping clients regularly updated on new security features, updates, and the overarching product roadmap
- Partnering with Akamai's internal Product, Engineering, and Support teams to expedite bug fixes and requested features
- Driving successful product adoption by aligning platform capabilities with client security goals, ensuring measurable value, reduced API risk exposure, and high annual renewal rates
Requirements:
- Have good understanding of common API vulnerabilities (such as the OWASP API Security Top 10), indicators of compromise, and web application attack patterns
- Possess understanding of AppSec principles and how they integrate into the software/application development lifecycle (SDLC)
- Have experience with HTTP/HTTPS protocols, REST/GraphQL API architectures, and robust authentication/authorization mechanisms (OAuth 2.0, OIDC, JWT, SAML, and API keys)
- Have experience and a successful track record in the security industry with large enterprise customers
- Have excellent knowledge and experience with a wide variety of cloud and cybersecurity solutions
- Have excellent written and verbal communication, listening, and presentation skills
Benefits:
- We support your health, well-being, finances, and life beyond work. See our benefits.
- FlexBase adapts to your job's needs
- Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
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