Technical Account Manager
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Job Description
Technical Account Manager managing Pinellas County FL Sheriff's Office relationships for Axon. Focusing on operational efficiency and customer satisfaction through technical expertise and support.
Responsibilities:
- Must be willing to reside within one hour of Pinellas County Sheriff’s Office HQ
- Achieve mastery of all Axon technologies and products
- Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account
- Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
- Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic
- Provide tier-2 technical support
- Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting
- Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances
- Develop relationships with key partners to support growth within the customer account
- Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services
- Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement
- Maintain customer confidence, especially in high-pressure situations
- Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary
- Report, as needed, to various agency locations to ensure project timelines and objectives are being met
- Support customer deployment activities, implementation planning, product adoption, and operational readiness
- Deliver customer training related to relevant Axon products, workflows, and integrations
- Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment
Requirements:
- Bachelor’s degree or equivalent work experience
- 3+ years of experience working with major city, enterprise, or similarly complex customers
- Proven track record of successfully managing customer relationships and technical projects
- Experience with project management and product deployment
- Understanding of SaaS, cloud providers/solutions, virtualization, and storage
- Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies
- Ability to articulate technical concepts at a level appropriate to the audience, including clients with varying levels of IT knowledge and skillsets
- Unmatched analytical, strategic, and creative problem-solving skills
- Excellent interpersonal skills with strong written and verbal communication
- Detail-oriented with excellent organizational and time management skills
- Demonstrated ability to deal with change and excel in high-stress situations
- Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies
- Must be able to pass any required agency background check
- Possess a valid driver’s license
- Have access to reliable transportation
Benefits:
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
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