Technical Account Manager, OpenShift
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Job Description
OpenShift Technical Account Manager delivering architectural guidance to enterprise customers on OpenShift solutions. Supporting implementation and modernization strategies while fostering customer loyalty.
Responsibilities:
- Support enterprise customers implementing automated, containerized cloud application platform solutions and modernized virtual machine workloads
- Learn new technologies quickly, including topics like container orchestration, virtualization on Kubernetes (KubeVirt), container registries, container build strategies, and microservices on container platforms
- Perform technical reviews and share knowledge to proactively identify and prevent issues
- Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
- Collaborate with the engineering, R&D, product management, and technical support teams
- Create documentation regarding customer issues and technical details on how to resolve them
- Manage and grow customer relationships by delivering attentive, relationship-based support
- Travel occasionally to visit regional customers
Requirements:
- 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization
- Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and exposure to cloud management (Red Hat ACM), and IT automation (Ansible by Red Hat)
- Hands-on experience or deep technical familiarity with OpenShift Virtualization (KubeVirt) or traditional hypervisors (e.g., VMware vSphere, Red Hat Virtualization/RHV, KVM) with a strong desire to transition that knowledge to Kubernetes-native virtualization
- Competent comprehension of enterprise architecture and strategic business drivers
- Direct experience with a variety of hardware and software vendors
- Ability to manage multiple issues and projects with shifting priorities and timelines
- Excellent time management skills
- Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
- Ability to travel for customer visits and events within the region
Benefits:
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
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