Senior Technical Solutions – Integration Specialist
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Job Description
Senior Technical Solutions & Integration Specialist solving technical problems across Omnisend's platform. Investigating technical issues and ensuring reliable outcomes for customers in a data-driven environment.
Responsibilities:
- Investigate and resolve technical solution tickets on a daily basis, taking full ownership from diagnosis to resolution.
- Debug complex issues involving APIs, webhooks, data flows, and system-to-system communication.
- Work primarily with Omnisend’s v5 API, while understanding legacy v3 behavior when needed.
- Analyze how Omnisend interacts with external platforms and identify where and why issues occur.
- Read and interpret external application documentation to make informed technical decisions.
- Provide clear, technically accurate explanations to customers and internal teams when required.
- Identify recurring issues and propose improvements, fixes, or process changes.
- Collaborate with Product and Engineering teams to report bugs and follow them through to resolution.
- Support and maintain third-party integrations as part of the broader technical solution landscape.
- Contribute to internal documentation and Knowledge Base articles and stay up to date with product teams and their releases.
- Mentor Junior and Mid-level Specialists through reviews, guidance, and knowledge sharing.
Requirements:
- Strong experience solving complex technical issues in a SaaS or platform environment.
- Solid understanding of REST APIs, webhooks, and asynchronous communication.
- Hands-on experience with JavaScript, HTML/CSS, and browser Developer Tools.
- Ability to reason about application architecture, integrations, and failure modes.
- Confidence working with API and platform documentation to make technical decisions.
- Clear, structured communication — especially when explaining technical findings.
- Ownership mindset: you don’t just solve tickets, you improve the system behind them.
Benefits:
- Gross salary starting point from 2100 EUR/month based on experience;
- Quarterly salary reviews.
- Unlimited learning budget for self-improvement after 3 months.
- Private health insurance.
- Unlimited access to psychotherapy.
- Workstation budget (420 EUR).
- Work anniversary gifts (like home cleaning services).
- Attractive workations and team-led team-building events.
- Working methods and best practices inspired by Silicon Valley’s top tech companies.
- Senior colleagues (70%+) creating a high-performing environment that accelerates your growth.
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